Privacy Policy

This Privacy Policy explains how eManualOnline LLC (“eManualOnline”, “we”, “us”, “our”) collects, uses, and protects your personal information when you access our website or purchase our digital products (“Services”). We are committed to protecting your privacy and handling your information transparently and responsibly.

By using the Services, you agree to the practices described in this Policy.

Information We Collect

We collect personal data in the following ways:

1.1 Information You Provide

When you make a purchase or contact us, we collect:

• Full name
• Billing address
• Email address
• Telephone number (optional)
• Account login information
• Support communication history
• “Tell a friend” referral details (where provided)

We never collect or store full payment card details.

Payments are securely processed by PCI-compliant third-party processors.

1.2 Information We Automatically Collect

To operate and secure our Services, we collect:

• IP address & device identifiers
• Browser version, OS, language
• Website behaviour (pages viewed, clicks)
• Download/access logs for purchased products
• Error logs & platform performance data

1.3 Cookies & Tracking Technologies

We use:

• Analytics (Google Analytics)
• Retargeting + ad network pixels (NextRoll, Rakuten, Google Ads, Meta)
• Affiliate tracking
• Session authentication cookies

These tools help:

• Personalize what you see
• Prevent fraud and unauthorized sharing
• Improve and secure our platform
• Show relevant advertising (only with your consent)

You may update cookie settings via our consent banner.

How We Use Personal Data

We use personal data to:

• Process transactions and deliver purchased digital products
• Fulfil legal and licensing obligations
• Provide account access and download history
• Respond to support requests
• Detect piracy, unauthorized sharing, or policy violations
• Improve our platform and performance
• Send marketing communications (where permitted)
• Enforce our Terms of Service and DMCA obligations

We do not sell personal information for monetary gain.

Marketplace & Intellectual Property Compliance

eManualOnline is a marketplace, not the creator or publisher of manuals.

User-uploaded content is hosted at contributor request.

We may provide information to copyright holders as required by law to address DMCA claims.

Legal Basis for Processing (GDPR Compliance)

We rely on:

• Contract necessity (fulfilling purchases and access rights)
• Legitimate interests (user safety, fraud prevention, analytics)
• Consent (marketing and advertising cookies)
• Legal obligations (tax and regulatory compliance)

You may withdraw consent at any time.

Sharing of Data

We may share data with:

• Payment processors
• Hosting and cloud services
• Advertising and analytics partners
• Customer support platforms
• Fraud detection and compliance tools
• Legal and regulatory authorities if required

We do not share access credentials or payment card data.

SMS/Text Messaging Communications

If you opt in to receive SMS/text messages from eManualOnline, we collect your mobile phone number and consent timestamp for the purpose of sending you order updates, account alerts, and, if you separately opt in, promotional offers.

We use Klaviyo, our third-party messaging platform, to send and manage SMS communications. Your phone number is shared with Klaviyo solely to deliver these messages and is subject to Klaviyo's own privacy practices.

We do not sell or share your mobile number with any third party for their own marketing purposes. You may opt out of SMS messages at any time by replying STOP, and message and data rates may apply from your wireless carrier.

For full terms governing the SMS program, see our Terms & Conditions.

Data Retention

We retain:

Data Type	Retention Period
Account registration	While account remains active
Purchase history	Minimum 5–7 years (legal requirement)
Download access logs	Needed for anti-piracy & fraud prevention
Support records	Until no longer required

If you delete your account, some records may be retained where legally required.

Automated Monitoring & Abuse Prevention

We may use automated systems to:

• Detect suspicious download activity
• Prevent commercial redistribution of content
• Investigate Terms violations

We may temporarily restrict access during such investigations.

Your Data Rights

Depending on your jurisdiction, you may have:

• Access to personal data
• Right to correct inaccuracies
• Deletion / “Right to be forgotten”
• Restriction of processing
• Data portability
• Right to withdraw consent
• Right to opt-out of targeted advertising (CCPA/CPRA)

Submit rights requests to:

support@emanualonline.com

Children’s Privacy

We do not knowingly collect information from anyone under age 13.

Accounts identified as being under 13 will be deleted.

International Transfer of Data

Your data may be processed in the United States and other countries that may not provide the same level of data protection as your home jurisdiction.

We apply appropriate safeguards as required by law.

Security Measures

We implement technical and organisational safeguards including:

• TLS encryption
• Secure authentication controls
• Infrastructure access restrictions
• Continuous monitoring for vulnerabilities

However, no system can guarantee 100% security.

Changes to This Policy

We may update this Privacy Policy periodically.

We will post revisions on this page. Continued use after updates means acceptance.

Contact Us

If you have privacy-related questions or requests:

Privacy Team, eManualOnline LLC

Email: support@emanualonline.com

Mailing Address:

10 South Riverside Plaza

Chicago, IL 60606

United States