Denon AVR-4311CI + 4311 Service Manual & Repair Guide

AV SURROUND RECEIVER AVR-4311CI Owner’s Manual Simple version v 4 Basic version v 14 Advanced version v 53 Information “Part names and functions” (vpage 120) v 119

I n SAFETY PRECAUTIONS CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). NO USER-SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL. The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of uninsulated “dangerous voltage” within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons. The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance. WARNING: TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE. CAUTION: To completely disconnect this product from the mains, disconnect the plug from the wall socket outlet. The mains plug is used to completely interrupt the power supply to the unit and must be within easy access by the user. PRECAUTION: Pour déconnecter complètement ce produit du courant secteur, débranchez la prise de la prise murale. La prise secteur est utilisée pour couper complètement l’alimentation de l’appareil et l’utilisateur doit pouvoir y accéder facilement. IMPORTANT SAFETY INSTRUCTIONS 1. Read these instructions. 2. Keep these instructions. 3. Heed all warnings. 4. Follow all instructions. 5. Do not use this apparatus near water. 6. Clean only with dry cloth. 7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. 8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat. 9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet. 10. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus. 11. Only use attachments/accessories specified by the manufacturer. 12. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/ apparatus combination to avoid injury from tip-over. 13. Unplug this apparatus during lightning storms or when unused for long periods of time. 14. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped. 15. Batteries shall not be exposed to excessive heat such as sunshine, fire or the like. FCC INFORMATION (For US customers) 1. COMPLIANCE INFORMATION Product Name: AV Surround Receiver Model Number: AVR-4311CI This product complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this product may not cause harmful interference, and (2) this product must accept any interference received, including interference that may cause undesired operation. Denon Electronics (USA), LLC (a D & M Holdings Company) 100 Corporate Drive Mahwah, NJ 07430-2041 Tel. (800) 497-8921 2. IMPORTANT NOTICE: DO NOT MODIFY THIS PRODUCT This product, when installed as indicated in the instructions contained in this manual, meets FCC requirements. Modification not expressly approved by DENON may void your authority, granted by the FCC, to use the product. 3. IMPORTANT When connecting this product to network hub or router, use only shielded STP or ScTP LAN cables which is available at retailer. Follow all installation instructions. Failure to follow instructions could void your authority, granted by the FCC, to use the product. 4. NOTE This product has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This product generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this product does cause harmful interference to radio or television reception, which can be determined by turning the product OFF and ON, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the product into an outlet on a circuit different from that to which the receiver is connected. • Consult the local retailer authorized to distribute this type of product or an experienced radio/TV technician for help. For Canadian customers: This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. CAUTION: HOT SURFACE. DO NOT TOUCH. The top surface over the internal heat sink may become hot when operating this product continuously. Do not touch hot areas, especially around the “Hot surface mark” and the top panel. PRECAUTION: SURFACE CHAUDE. NE PASTOUCHER. La surface supérieure du dissipateur de chaleur peut devenir chaude si vous utilisez ce produit en continu. Ne touchez pas les zones chaudes, tout particulièrement vers l’inscription “Hot surface mark” et le panneau supérieur. Hot surface mark

II n NOTES ON USE / OBSERVATIONS RELATIVESA L’UTILISATION WARNINGS AVERTISSEMENTS • Avoid high temperatures. Allow for sufficient heat dispersion when installed in a rack. • Handle the power cord carefully. Hold the plug when unplugging the cord. • Keep the unit free from moisture, water, and dust. • Unplug the power cord when not using the unit for long periods of time. • Do not obstruct the ventilation holes. • Do not let foreign objects into the unit. • Do not let insecticides, benzene, and thinner come in contact with the unit. • Never disassemble or modify the unit in any way. • Ventilation should not be impeded by covering the ventilation openings with items, such as newspapers, tablecloths or curtains. • Naked flame sources such as lighted candles should not be placed on the unit. • Observe and follow local regulations regarding battery disposal. • Do not expose the unit to dripping or splashing fluids. • Do not place objects filled with liquids, such as vases, on the unit. • Do not handle the mains cord with wet hands. • When the switch is in the OFF position, the equipment is not completely switched off from MAINS. • The equipment shall be installed near the power supply so that the power supply is easily accessible. • Eviter des températures élevées. Tenir compte d’une dispersion de chaleur suffisante lors de l’installation sur une étagère. • Manipuler le cordon d’alimentation avec précaution. Tenir la prise lors du débranchement du cordon. • Protéger l’appareil contre l’humidité, l’eau et la poussière. • Débrancher le cordon d’alimentation lorsque l’appareil n’est pas utilisé pendant de longues périodes. • Ne pas obstruer les trous d’aération. • Ne pas laisser des objets étrangers dans l’appareil. • Ne pas mettre en contact des insecticides, du benzène et un diluant avec l’appareil. • Ne jamais démonter ou modifier l’appareil d’une manière ou d’une autre. • Ne pas recouvrir les orifices de ventilation avec des objets tels que des journaux, nappes ou rideaux. Cela entraverait la ventilation. • Ne jamais placer de flamme nue sur l’appareil, notamment des bougies allumées. • Veillez à respecter les lois en vigueur lorsque vous jetez les piles usagées. • L’appareil ne doit pas être exposé à l’eau ou à l’humidité. • Ne pas poser d’objet contenant du liquide, par exemple un vase, sur l’appareil. • Ne pas manipuler le cordon d’alimentation avec les mains mouillées. • Lorsque l’interrupteur est sur la position OFF, l’appareil n’est pas complètement déconnecté du SECTEUR (MAINS). • L’appareil sera installé près de la source d’alimentation, de sorte que cette dernière soit facilement accessible. n CAUTIONS ON INSTALLATION PRÉCAUTIONS D’INSTALLATION z z z Wall Paroi z zFor proper heat dispersal, do not install this unit in a confined space, such as a bookcase or similar enclosure. • More than 0.3 m (12 in.) is recommended. • Do not place any other equipment on this unit. zPour permettre la dissipation de chaleur requise, n’installez pas cette unité dans un espace confiné tel qu’une bibliothèque ou un endroit similaire. • Une distance de plus de 0,3 m (12 po) est recommandée. • Ne placez aucun matériel sur cet appareil.

1 Basic version Simple version Advanced version Information Contents Thank you for purchasing this DENON product. To ensure proper operation, please read these owner’s manual carefully before using the product. After reading them, be sure to keep them for future reference. Getting started Simple version (Simple setup guide) ··························4 Basic version··········································································14 Connections ················································································· 15 Important information ································································· 15 Connecting an HDMI-compatible device ···································· 16 Connecting a TV··········································································18 Connecting a Blu-ray Disc player ················································ 18 Connecting a DVD player ···························································· 19 Connecting a set-top box (Satellite tuner/cable TV) ···················· 19 Connecting a digital video recorder ············································ 20 Connecting a digital camcorder ·················································· 21 Connecting a control dock for iPod ············································· 21 Connecting an iPod or USB memory device to the USB port····· 22 Connecting an antenna ······························································· 23 Connecting a record player ························································· 24 Connecting a CD player ······························································ 24 Component equipped with a DENON LINK connector ··············· 25 Component with Multi-channel Output connectors ··················· 25 Connecting a external power ampliﬁer ······································· 25 Connecting to a home network (LAN) ········································ 26 Connecting an external control device········································ 27 Playback (Basic operation) ························································· 28 Important information ································································· 28 Playing a Blu-ray Disc player/DVD player ···································· 29 Playing a CD player ····································································· 30 Playing an iPod ® ········································································· 30 Tuning in radio stations ······························································· 33 Playing a network audio ······························································ 37 Playing a USB memory device···················································· 48 Selecting a listening mode (Surround Mode) ··························50 Standard playback ······································································· 50 DENON original surround playback············································· 52 Stereo playback ·········································································· 52 Direct playback ··········································································· 52 Pure direct playback···································································· 52 Advanced version ·······························································53 Speaker installation/connection (Advanced connection) ·······54 Install ·························································································· 54 Connect ······················································································ 56 Set up speakers ·········································································· 63 Playback (Advanced operation) ················································· 65 Convenient functions ·································································· 65 Playback in ZONE2/ZONE3 (Separate room) ··························72 Audio output ··············································································· 72 Video output ··············································································· 72 Playback ······················································································ 73 Menu Operation··········································································73 Quick select function ·································································· 74 Sleep timer function ··································································· 74 How to make detailed settings·················································· 75 Menu map ·················································································· 75 Examples of menu screen displays ············································ 76 Examples of menu and front display ·········································· 77 Inputting characters ··································································· 78 SOURCE SELECT ······································································· 80 AUDIO/VIDEO ADJUST ······························································ 86 MANUAL SETUP ········································································ 93 INFORMATION ········································································· 107 Operating the connected devices by remote control unit ····108 Operating the main remote control unit ··································· 108 Operating the sub remote control unit ····································· 115 Information···········································································119 Part names and functions························································· 120 Front panel ················································································ 120 Display ······················································································ 121 Rear panel ················································································· 122 Remote control unit ·································································· 123 Other information ····································································· 125 Trademark information······························································ 125 Surround ··················································································· 126 Relationship between video signals and monitor output ·········· 131 Explanation of terms ································································· 132 Troubleshooting ········································································ 135 Resetting the microprocessor ·················································· 138 Speciﬁcations ············································································ 139 Getting started ·············································································· 1 Accessories ·················································································· 2 About this manual ········································································· 2 Features ························································································ 2 Cautions on handling ···································································· 3

2 Features Fully Discrete, identical quality and power for all 9 channels (170 W x 9ch) The unit is equipped with a power amplifier that reproduces high- fidelity sound in surround mode with equal quality and power for all channels, true to the original sound. The power amplifier circuit adopts a discrete-circuit configuration that achieves high-quality surround sound reproduction. Supports HDMI 1.4a with 3D, ARC, Deep Color, x.v.Color , Auto Lipsync and HDMI control function This unit can output 3D video signals input from a Blu-ray Disc player to a TV that supports a 3D system. This unit also supports the ARC (Audio Return Channel) function, which reproduces TV sound with this unit via an HDMI cable used for connecting the unit and a TV z1 . z1 The TV should support the ARC function. Internet radio, music and photo streaming via network z2 This unit can playback audio files and still images such as photographs that are stored on your computer via a network. You can also listen to internet radio and a whole host of other online music z3 that uses network technology. z2 An internet connection is required. z3 You may be required to sign a service agreement with the companies that provide particular services. 7-HDMI inputs and 2-outputs The unit is equipped with 7 HDMI input connectors for connecting devices with HDMI connectors, such as a Blu-ray Disc player, game machine, HD video camera, etc. Dolby Volume Dolby Volume measures, analyzes, and maintains volume levels based on how people perceive sound. It examines a variety of audio parameters to maintain consistent playback levels whether switching between channels or between multiple source inputs. A sophisticated combination of spectral- and time-based loudness analysis enables it to quickly and properly correct level differences without creating compression artifacts or undesirable pumping in the audio signal. DENON LINK 4th support When you connect this unit to a Denon Blu-ray disc player that has DENON LINK 4th support, you can enjoy HD audio of the highest quality. The master clock that operates the D/A converter of this unit is transmitted to the Blu-ray disc player, enabling the integrated circuitry to be operated while sharing the same clock in order to achieve digital audio transmission with negligible jitter. Sound localization becomes clearer and a greater sense of space is produced in the sound images. High definition audio support The unit is equipped with a decoder which supports high-quality digital audio format for Blu-ray Disc players such as Dolby TrueHD, DTS-HD Master Audio, etc. Audyssey MultEQ ® XT 32 Audyssey MultEQ corrects both time and frequency response problems in the listening area so that every listener can enjoy music and movie with the optimum sounds. It performs a fully automated surround system setup. The unit is equipped Audyssey MultEQ XT 32 that can correct much higher details, particularly in the bass range of the speakers. The high resolution correction reproduces much clearer surround sound. Discrete subwoofers and Audyssey multiple subwoofer calibration The unit has two subwoofer output capability and can adjust the level and delay for each subwoofer individually. Audyssey multiple subwoofer calibration optimizes the level, delay, and frequency response blending of two subwoofers. It eliminates the phase cancellations between two subwoofers. The optimized sound reporoduces more powerful sound. Audyssey DSX™ This unit is equipped with Audyssey DSX processor. By connecting front height speakers to this unit and playing back through Audyssey DSX, you can experience a more powerful playback expression in the height audio range. By connecting front wide speakers, you can experience a more powerful playback expression in the wide audio range. Accessories Check that the following parts are supplied with the product. q Owner’s manual ...................................................................... 1 w Warranty (for North America model only) ................................ 1 e Service network list ................................................................. 1 r Power cord (Cord length: Approx. 6.2 ft / 1.9 m) .................... 1 t Main remote control unit (RC-1145) ........................................ 1 y R6/AA batteries (for RC-1145) ................................................. 2 u Sub remote control unit (RC-1148) .......................................... 1 i R03/AAA batteries (for RC-1148)............................................. 2 o Setup microphone (DM-A409, Cord length: Approx. 19.7 ft / 6.0 m) .................... 1 Q0 AM loop antenna (for HD Radio broadcasts) ........................... 1 Q1 FM indoor antenna (for HD Radio broadcasts) ........................ 1 t r Q0 Q1 u o About this manual n Operation buttons The operations described in this manual are based mainly on remote control operation. n Symbols Items for which this mark is indicated at the title can be operated from the GUI menu. We recommend performing such operations from the GUI menu. v This symbol indicates a reference page on which related information is described. This symbol indicates a supplementary information and tips for operations. NOTE This symbol indicates a supplementary information and tips for operations. n Illustrations Note that the illustrations in these instructions are for explanation purposes and may differ from the actual unit.

3 Basic version Simple version Advanced version Information Cautions on handling • Before turning the power switch on Check once again that all connections are correct and that there are no problems with the connection cables. • Power is supplied to some of the circuitry even when the unit is set to the standby mode. When going on vacation or leaving home for long periods of time, be sure to unplug the power cord from the power outlet. • About condensation If there is a major difference in temperature between the inside of the unit and the surroundings, condensation (dew) may form on the operating parts inside the unit, causing the unit not to operate properly. If this happens, let the unit sit for an hour or two with the power turned off and wait until there is little difference in temperature before using the unit. • Cautions on using mobile phones Using a mobile phone near this unit may result in noise. If that occurs, move the mobile phone away from this unit when it is in use. • Moving the unit Turn off the power and unplug the power cord from the power outlet. Next, disconnect the connection cables to other system units before moving the unit. • About Care • Wipe the cabinet and control panel clean with a soft cloth. • Follow the instructions when using a chemical cleaner. • Benzene, paint thinner or other organic solvents as well as insecticide may cause material changes and discoloration if brought into contact with the unit, and should therefore not be used. Features Easy to use, Graphical User Interface This unit is equipped with an easy to see “Graphical User Interface” that uses menu displays and levels. The use of level displays increases operability of the this unit. All sources are up-scaled to 1080p The unit is provided with an HDMI video up-scaling function that converts an analog video signal input to the unit to a 1080p (HD resolution) signal and supplies it to a TV via the HDMI connector. This enables the unit and a TV connected with a single HDMI cable and any video source to be reproduced precisely with HD level of quality. Direct play for iPod ® and iPhone ® via USB Music data from an iPod can be played back if you connect the USB cable supplied with the iPod via the USB port of this unit, and also an iPod can be controlled with the remote control unit for this unit. When an iPod is connected, merely pressing iPod PLAY on the main unit or remote control unit starts playback of music from the iPod. Simultaneous playback on two HDMI channels This unit is equipped with two HDMI MONITOR outputs. You can connect one output to a projector and the other output to a TV for simultaneous signal outputs.

Simple version 4 Simple version (Simple setup guide) Here, we explain the entire setup procedure, from unboxing the unit to using it in a home theater. The “Simple version” section provides the speaker installation, connection, and setup methods for the 7.1-channel system with surround back speakers. For the installing, connecting, and setup methods of speakers other than the 7.1-channel system (with surround back speakers), see page 54. n Before connecting the unit, turn off the power to all devices. n For operation of the connected devices, refer to the user manuals for each device. Play back disc (vpage 13) Enjoy Blu-ray Disc in surround sound. 5 Set up speakers (vpage 7) Use the setup microphone (DM-A409) included with the product, for automatic setup. 4 Finish STEP 6 Store STEP 5 Check STEP 4 Calculation STEP 3 Measurement (2nd – 8th listening position) STEP 2 Detection & Measurement (Main listening position) STEP 1 Preparation Set up speakers (Audyssey ® Auto Setup) Turn on power (vpage 7) 3 Connect (vpage 5) Connect 7.1-channel speakers, a TV and Blu-ray Disc player equipped with an HDMI connector. 2 Install (vpage 5) Enjoy better audio, using the correct install method. 1

5 Basic version Advanced version Information Simple version Speakers Carefully check the left (L) and right (R) channels and + (red) and – (black) polarities on the speakers being connected to the this unit, and be sure to interconnect the channels and polarities correctly. Connecting the speaker cables Peel off about 0.03 ft/10 mm of sheathing from the tip of the speaker cable, then either twist the core wire tightly or terminate it. When using a banana plug Tighten the speaker terminal ﬁrmly before inserting the banana plug. NOTE • Connect so that the speaker cable core wires do not protrude from the speaker terminal. The protection circuit may be activated if the core wires touch the rear panel or if the + and – sidestoucheachother(vpage 134“Protection Circuit”). • Never touch the speaker terminals while the power supply is connected. Doing so could result in electric shock. • Use speakers with the speaker impedances shown below. Speaker terminals Speaker impedance FRONT 4 – 16 Ω CENTER SURROUND SURR. BACK / AMP ASSIGN F.HEIGHT / AMP ASSIGN F.WIDE / AMP ASSIGN Use speakers where one speaker has an impedance of 4 to 16 Ω. When using a speaker with impedance of 4 Ω or 6 Ω, make sure to set the “Speaker Impedance” in the menu (vpage 98) to “6 Ω/ohms” or “4 Ω/ ohms”. Install 1 2 3 4 5 This unit can perform 2.0 to 11.2-channel surround playback. This page provides the speaker installation procedure for the 7.1-channel playback using surround back speakers as an example. FL FR C SBL SBR SL SR SW 90 – 110˚ 22 – 30˚ 135 – 150˚ Listening position FL Front speaker (L) • Install the surround speakers in a position 2 to 3 ft (60 to 90 cm) higher than ear level. Surround back speaker • Point slightly downwards Front speaker Surround speaker 2 – 3 ft / 60 – 90 cm GViewed from the sideH FR Front speaker (R) C Center speaker SW Subwoofer SL Surround speaker (L) SR Surround speaker (R) SBL Surround back speaker (L) SBR Surround back speaker (R) 1 Connect 1 2 3 4 5 2 The “Simple version” section provides the speaker installation, connection, and setup methods for the 7.1-channel system with surround back speakers. For the installing, connecting, and setup methods of speakers other than the 7.1-channel system (with surround back speakers), see page 54 .

6 Blu-ray Disc player and TV Use only an HDMI (High Deﬁnition Multimedia Interface) cable that bears the HDMI logo (a genuine HDMI product). Using a cable without the HDMI logo (a non-genuine HDMI product) may result in abnormal playback. When outputting Deep Color or 1080p, etc., we recommend you use a “High Speed HDMI cable” or a “High Speed HDMI cable with Ethernet”for enhanced high-quality playback. IN HDMI OUT HDMI To household power outlet (AC 120 V, 60 Hz) Power cord (supplied) HDMI cable (sold separately) HDMI cable (sold separately) Blu-ray Disc player TV If your TV does not support the ARC function (vpage 16), make the audio connection referring to “Connecting a TV” (vpage 18). TV sound can be played on this unit. NOTE • Do not plug in the power cord until all connections have been completed. • Do not bundle power cords together with connection cables. Doing so can result in humming or noise. Connect FL FR C SL SR SW SBL SBR Speaker cables (sold separately) Audio cable (sold separately) Subwoofer with built-in ampliﬁer The “Simple version” section provides the speaker installation, connection, and setup methods for the 7.1-channel system with surround back speakers. For the installing, connecting, and setup methods of speakers other than the 7.1-channel system (with surround back speakers), see page 54 .

7 Basic version Advanced version Information Simple version The acoustic characteristics of the connected speakers and listening room are measured and the optimum settings are made automatically. This is called “Audyssey Auto Setup”. To perform measurement, place the setup microphone in multiple locations all around the listening area. For best results, we recommend you measure in six or more positions, as shown in the illustration (up to eight positions). • When performing Audyssey Auto Setup, MultEQ ® XT 32/Dynamic EQ ® /Dynamic Volume ® functions become active (vpage 89, 90). • To set up the speakers manually, use “Speaker Setup” (vpage 93) on the menu. NOTE • Make the room as quiet as possible. Background noise can disrupt the room measurements. Close windows, silence cell phones, televisions, radios, air conditioners, fluorescent lights, home appliances, light dimmers, or other devices as measurements may be affected by these sounds. • Cell phones should be placed away from all audio electronics during the measurement process as Radio Frequency Interference (RFI) may cause measurement disruptions (even if the cell phone is not in use). • Do not unplug the setup microphone from the main unit until Audyssey Auto Setup is completed. • Do not stand between the speakers and setup microphone or allow obstacles in the path while the measurements are being made. This will cause inaccurate readings. • Loud test sounds may be played during Audyssey Auto setup. This is part of normal operation. If there is background noise in room, these test signals will increase in volume. • Operating VOL df during the measurements will cancel the measurements. • Measurement cannot be performed when headphones are connected. Turn on power 1 2 3 4 5 3 1 Turn on the TV and subwoofer power. Power on 2 Change the TV input to the input of this unit. 3 Press POWER ON to turn on power to the this unit. The power indicator flashes green and the power turns on. Power on You can also switch the power to standby by pressing ON/STANDBY on the main unit. NOTE Before you use the remote control unit for the first time, be sure to insert the batteries (vpage 124 “Inserting the batteries”). Set up speakers (Audyssey ® Auto Setup) 1 2 3 4 5 4

Denon AVR-4311CI + 4311 Service Manual & Repair Guide

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