HP 9250C SENDER, Service Manual + Parts List

HP 9250C Digital Sender Service Manual

Copyright information © 2007 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Part number: CB472-90938 Edition 1, 3/2007 Trademark Credits Linux is a U.S. registered trademark of Linus Torvalds. Microsoft ® , Windows ® , and Windows NT ® are U.S. registered trademarks of Microsoft Corporation.

Table of contents 1 Device information Chapter contents .................................................................................................................................. 1 Device information ................................................................................................................................ 2 Where to get more information ............................................................................................ 2 Features ............................................................................................................................................... 4 Software features ................................................................................................................................. 5 Device parts ......................................................................................................................................... 6 Use the control panel ........................................................................................................................... 8 Control-panel layout ............................................................................................................. 8 Device software .................................................................................................................................. 10 Digital-sender software ...................................................................................................... 10 Paper handling ................................................................................................................................... 11 2 Installation and configuration Chapter contents ................................................................................................................................ 13 Prepare the site .................................................................................................................................. 14 System requirements ......................................................................................................................... 14 Unpack the device .............................................................................................................................. 15 3 Maintenance Chapter contents ................................................................................................................................ 17 Replace supplies and parts ................................................................................................................ 18 Replace the mylar sheet .................................................................................................... 18 Replace the ADF Maintenance Kit ..................................................................................... 19 Clean the device ................................................................................................................................. 20 Clean the exterior .............................................................................................................. 20 Clean the glass .................................................................................................................. 20 Clean the touchscreen ....................................................................................................... 20 Clean the ADF delivery system ......................................................................................... 20 Clean the ADF rollers ........................................................................................................ 22 4 Theory of operation Chapter contents ................................................................................................................................ 25 Basic operation ................................................................................................................................... 26 Sequence of operation (scanner) ...................................................................................... 26 Formatter system ............................................................................................................................... 27 Sleep mode ........................................................................................................................ 27 CPU ................................................................................................................................... 27 ENWW iii

Memory .............................................................................................................................. 28 Control panel ..................................................................................................................... 28 Keyboard ........................................................................................................................... 28 Scanner controller board ................................................................................................... 28 Engine control system ........................................................................................................................ 28 Engine power supply circuit ............................................................................................... 28 Flatbed unit and ADF system ............................................................................................................. 29 Electrical system ................................................................................................................ 29 Motors and fans ................................................................................................................. 30 Optical assembly ............................................................................................................... 30 ADF feed system ............................................................................................................... 32 Jam detection .................................................................................................................... 33 5 Removal and replacement Removal and replacement strategy .................................................................................................... 36 Required tools .................................................................................................................... 36 Before performing service .................................................................................................. 36 After completing service .................................................................................................... 36 Screws that are used in the digital sender ......................................................................... 37 User-replaceable parts ....................................................................................................................... 38 Separation pad .................................................................................................................. 39 Pickup-roller cover ............................................................................................................. 41 Pickup roller assembly ....................................................................................................... 43 Mylar-holder assembly ....................................................................................................... 44 ADF mylar shield ............................................................................................................... 46 Control panel ..................................................................................................................... 47 Control-panel overlays ....................................................................................................... 48 Formatter assemblies ........................................................................................................ 49 Hinge flaps ......................................................................................................................... 53 Paper input tray ................................................................................................................. 54 External components and covers ....................................................................................................... 55 Keyboard ........................................................................................................................... 56 Control-panel lower cover .................................................................................................. 58 Control-panel upper cover ................................................................................................. 59 Control-panel cover assembly ........................................................................................... 60 External control-panel cable .............................................................................................. 63 Output bin base cover or output bin extender .................................................................... 64 Output bin paper lever ....................................................................................................... 65 ADF right cover .................................................................................................................. 66 ADF right-corner cover ...................................................................................................... 68 ADF left cover .................................................................................................................... 69 ADF left-corner cover ......................................................................................................... 71 ADF rear cover .................................................................................................................. 72 Scanner right cover ............................................................................................................ 73 Scanner left cover .............................................................................................................. 74 Scanner front cover ........................................................................................................... 75 Scanner rear cover ............................................................................................................ 76 Right hinge cover ............................................................................................................... 77 Left hinge cover ................................................................................................................. 78 Upper hinge cover ............................................................................................................. 79 iv ENWW

Internal components ........................................................................................................................... 80 ADF assembly ................................................................................................................... 81 ADF jam access latch ........................................................................................................ 83 Right hinge guide ............................................................................................................... 84 Left hinge guide ................................................................................................................. 85 Damper cover, left damper spring, right damper spring, or damper base cover ............... 86 White mylar backing or white mylar backing spring ........................................................... 87 Fan filter ............................................................................................................................. 88 ADF cable .......................................................................................................................... 89 Separation pad case .......................................................................................................... 92 Clear plastic paper guide ................................................................................................... 93 White scan background ..................................................................................................... 94 Scanner controller board ................................................................................................... 95 Flatbed scanner assembly ................................................................................................. 96 Power supply ..................................................................................................................... 99 Keyboard cable ................................................................................................................ 102 Power-switch assembly ................................................................................................... 105 Scanner base fan ............................................................................................................. 106 Power plug ....................................................................................................................... 108 SCB cable ........................................................................................................................ 109 Internal control-panel cable ............................................................................................. 110 6 Troubleshooting Troubleshooting process .................................................................................................................. 112 Initial troubleshooting checklist ........................................................................................ 112 Power-on checks ............................................................................................................. 113 Control-panel messages .................................................................................................................. 114 Control-panel message types .......................................................................................... 114 Resolve control-panel messages ..................................................................................... 114 Operational issues ............................................................................................................................ 122 LEDs ................................................................................................................................................. 126 HP Jetdirect LEDs ........................................................................................................... 126 Formatter LED ................................................................................................................. 126 Clear jams ........................................................................................................................................ 127 Solve repeated jams ........................................................................................................ 128 Calibrate the scanner ....................................................................................................................... 129 To print the calibration target ........................................................................................... 129 To calibrate the scanner .................................................................................................. 130 Calibrating the control panel ............................................................................................ 130 Resolve e-mail problems .................................................................................................................. 132 Finding the LDAP server address .................................................................................... 132 Verifying an LDAP address .............................................................................................. 132 Troubleshooting the LDAP Find Settings process ........................................................... 132 Finding an SMTP server address .................................................................................... 133 Verifying an SMTP address ............................................................................................. 133 Resolve network-connectivity problems ........................................................................................... 134 Embedded LAN troubleshooting ...................................................................................... 134 Verifying communication over the network ...................................................................... 137 Service-mode functions .................................................................................................................... 139 Cold reset ........................................................................................................................ 139 ENWW v

NVRAM initialization ........................................................................................................ 139 Disk initialization .............................................................................................................. 140 Service menu ................................................................................................................................... 141 Troubleshooting tools ....................................................................................................................... 142 Embedded Web server .................................................................................................... 142 HP Web Jetadmin software ............................................................................................. 144 Diagnostic tools ................................................................................................................................ 145 Scanner tests ................................................................................................................... 145 Control-panel tests ........................................................................................................... 145 Upgrade the firmware ....................................................................................................................... 147 Determine the current level of firmware ........................................................................... 147 Download new firmware from the HP Web site ............................................................... 147 Use FTP to upgrade the firmware on a direct network connection .................................. 147 Use HP Web Jetadmin to upgrade the firmware ............................................................. 148 Upgrade the HP Jetdirect Inside firmware ....................................................................... 149 Troubleshooting diagrams ................................................................................................................ 150 Digital-sender wiring diagram .......................................................................................... 150 Scanner controller board diagram ................................................................................... 150 Parts used in troubleshooting .......................................................................................... 152 7 Parts and diagrams Ordering parts and supplies ............................................................................................................. 156 How to use the parts diagrams and lists .......................................................................................... 156 Screws that are used in the digital sender ....................................................................................... 157 Related documentation and software ............................................................................................... 158 Customer-replaceable components ................................................................................................. 160 ADF components .............................................................................................................................. 168 Scanner and bottom assemblies ...................................................................................................... 184 Alphabetical parts list ....................................................................................................................... 200 Numerical parts list ........................................................................................................................... 206 Appendix A Service and support Hewlett-Packard limited warranty statement .................................................................................... 213 Customer self repair warranty service .............................................................................................. 214 Hewlett-Packard limited warranty statement for software ................................................................ 215 Availability of support and service .................................................................................................... 216 HP maintenance agreements ........................................................................................................... 216 Next-Day Onsite Service ................................................................................................. 216 Appendix B Specifications Physical specifications ..................................................................................................................... 218 Electrical specifications .................................................................................................................... 218 Power consumption specifications ................................................................................................... 218 Environmental specifications ........................................................................................................... 219 Acoustic emissions ........................................................................................................................... 219 Appendix C Regulatory information FCC regulations ............................................................................................................................... 222 Environmental Product Stewardship program .................................................................................. 223 vi ENWW

Protecting the environment .............................................................................................. 223 Ozone production ............................................................................................................ 223 Power consumption ......................................................................................................... 223 Plastics ............................................................................................................................ 223 Material restrictions .......................................................................................................... 223 Disposal of waste equipment by users in private households in the European Union .... 224 Material Safety Data Sheet (MSDS) ................................................................................ 224 For more information ....................................................................................................... 224 Declaration of conformity .................................................................................................................. 225 Country-/region-specific safety statements ...................................................................................... 226 Canadian DOC regulations .............................................................................................. 226 VCCI statement (Japan) .................................................................................................. 226 EMI statement (Korea) ..................................................................................................... 226 Index ................................................................................................................................................................. 227 ENWW vii

viii ENWW

HP 9250C SENDER, Service Manual + Parts List

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