HP Designjet T790 / T1300 eprinter series & T2300 eMFP series Service Repair Manual

DESIGNJET T790/T1300/Z5400ps ePrinter series & T2300 eMFP series Service manual

For HP Internal Use Only ©Copyright Hewlett-Packard Company 2011 This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Edition, December 2013.

Notices Warranty The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. WARNING The procedures described in this manual are to be performed by HP-qualified service personnel only. Electrical Shock Hazard Serious shock hazard leading to death or injury may result if you do not take the following precautions: ● Ensure that the ac power outlet (mains) has a protective earth (ground) terminal. ● Disconnect the product from the power source prior to performing any maintenance. ● Prevent water or any other liquids from running onto electrical components or circuits, or through openings in the enclosure. Electrostatic Discharge Refer to the beginning of Chapter 4 Introduction on page 272 of this manual, for precautions you should take to prevent damage to the product circuits from electrostatic discharge. Safety Symbols General definitions of safety symbols are given immediately after the table of contents. WARNING The Warning symbol calls attention to a procedure, practice, or the like, which, if not correctly performed or adhered to, could result in personal injury. Do not proceed beyond a Warning symbol until the indicated conditions are fully understood and met. CAUTION The Caution symbol calls attention to an operating procedure, practice, or the like, which, if not correctly performed or adhered to, could result in damage to or destruction of part or all of the product. Do not proceed beyond a Caution symbol until the indicated conditions are fully understood and met. Content Management Department, Barcelona Division, Hewlett-Packard Espanola, S.A. Avda. Graells, 501 08190 Sant Cugat del Valles Spain ENWW iii

iv Notices ENWW

Using this Manual This Service Manual contains information necessary to test, calibrate, maintain and service the following: RTL PostScript HP Designjet T790 24inch CR647A CR648A HP Designjet T790 44inch CR649A CR650A HP Designjet T1300 44inch CR651A CR652A HP Designjet T2300 eMFP 44inch CN727A CN728A HP Designjet T790 24inch Rev.B - CR648B HP Designjet T790 44inch Rev.B - CR650B HP Designjet T1300 44inch Rev.B - CR652B HP Designjet T2300 eMFP 44inch Rev.B - CN728B HP Designjet Z5400ps 44inch - E1L21A HP Designjet Z5400ps 44inch Rev.B - E1L21B When information is only applicable to a specific product, the text will indicate which product it is applicable to. There are three main areas where this might occur, and at each occurrence an icon will also be shown: HP Designjet T2300 Printer series HP Designjet T790/T1300/Z5400ps Printer series Web Enabled For information about using these products, refer to the corresponding User and Quick Reference Guides. Readership The procedures described in this Service Manual are to be performed by HP Certified service personnel only. Part Numbers ENWW v

Part Numbers for product service parts are located in Chapter 7 Parts and Diagrams on page 239. vi Using this Manual ENWW

Table of contents 1 Troubleshooting ................................................................................................................ 1 Using the Touch Control Panel (MFP only) ................................................................................... 2 Using the Touch Control Panel ................................................................................................... 4 Service Key Combinations ......................................................................................................... 6 Product Troubleshooting trees (MFP) ........................................................................................... 7 Paper-handling troubleshooting ................................................................................................ 15 Ink-supplies troubleshooting ..................................................................................................... 16 Print Quality .......................................................................................................................... 37 The Service Image Quality Diagnostic Print ............................................................................... 38 Reading the Diagnostic Print Results .......................................................................................... 40 Advanced Diagnostic Prints ..................................................................................................... 45 Reading the Advanced diagnostic Print Results ........................................................................... 47 Troubleshooting Print Quality Problems ..................................................................................... 53 Connectivity troubleshooting .................................................................................................... 66 2 System Error Codes ......................................................................................................... 71 Introduction ........................................................................................................................... 71 Product logs .......................................................................................................................... 72 What to do if the Touch Control Panel is blank .......................................................................... 72 Troubleshooting system Error 08:11 using LEDs of the Formatter .................................................. 76 Continuable and Non-Continuable Error Codes ......................................................................... 77 System Error Code Brief Descriptions ........................................................................................ 77 System Error Codes—Full Descriptions ...................................................................................... 80 Appendix A: How to troubleshoot SE 79:04 ............................................................................ 109 Appendix B: Emergency firmware upgrade with USB flash drive ................................................ 121 Appendix C: Obtaining the product log and the diagnostics package ........................................ 122 Appendix D: How to check the display list memory for an HP-GL/2 job ...................................... 126 3 Diagnostics Menu ......................................................................................................... 129 Introduction ......................................................................................................................... 129 Diagnostic Tests and Utilities .................................................................................................. 131 ENWW vii

4 Service Menu ................................................................................................................ 173 Introduction ......................................................................................................................... 173 Service Utilities .................................................................................................................... 173 Service Calibrations ............................................................................................................. 214 5 Parts and Diagrams ...................................................................................................... 239 Introduction ......................................................................................................................... 240 Product Support ................................................................................................................... 241 Center Covers Front (1 of 3) .................................................................................................. 242 Center Covers Front (2 of 3) .................................................................................................. 243 Center Covers Front (3 of 3) .................................................................................................. 244 Roll Covers .......................................................................................................................... 245 Center Covers (Rear) ............................................................................................................ 246 Right Cover ......................................................................................................................... 247 Left Cover ........................................................................................................................... 248 Right Hand Assemblies ......................................................................................................... 249 Left Hand Assemblies ............................................................................................................ 250 Carriage Assembly ............................................................................................................... 252 Scan-Axis Assemblies ........................................................................................................... 253 Paper Path Assemblies (Front) ................................................................................................ 254 Paper Path Assemblies (Rear) ................................................................................................. 255 Roll Supports ....................................................................................................................... 256 Scanner Parts (1 of 3) ........................................................................................................... 258 Scanner Parts (2 of 3) ........................................................................................................... 259 Scanner Parts (3 of 3) ........................................................................................................... 260 Tools 1 ............................................................................................................................... 261 Tools 2 ............................................................................................................................... 262 Miscellaneous Parts .............................................................................................................. 263 6 Removal and Installation .............................................................................................. 269 Introduction ......................................................................................................................... 272 Customer Self Repair parts .................................................................................................... 275 Service Calibration Guide to Removal and Installation .............................................................. 277 Belt Assembly ...................................................................................................................... 279 Bin Assembly ....................................................................................................................... 280 Bi-stable Springs .................................................................................................................. 283 Bumpers, Left and Right ......................................................................................................... 289 Engine Cables Kit ................................................................................................................ 293 Interconnect Cables Kit ......................................................................................................... 306 Carriage and Cutter Assembly ............................................................................................... 316 viii ENWW

Carriage Bushing, Rear ........................................................................................................ 325 Carriage Cover and Carriage Latch ....................................................................................... 327 Carriage Rail Oiler .............................................................................................................. 332 Carriage PCA ...................................................................................................................... 334 Cleanout ............................................................................................................................. 339 Center Support .................................................................................................................... 341 Converger ........................................................................................................................... 345 Scanner Piston Gas (MFP only) .............................................................................................. 347 Scanner Bumper (MFP only) ................................................................................................... 350 Right Collar Cover (MFP only) ................................................................................................ 353 Front Cover ......................................................................................................................... 360 Front Top Cover Assembly (MFP only) ..................................................................................... 361 Front Top Cover ................................................................................................................... 363 Drop Detector ...................................................................................................................... 366 Aerosol Fan Assembly .......................................................................................................... 368 EE Box ................................................................................................................................ 370 Encoder Disk and Encoder Sensor .......................................................................................... 375 Encoder Strip ....................................................................................................................... 377 Encoder Strip, spring and attachment nut ................................................................................ 378 Formatter ............................................................................................................................ 381 Freewheel Assembly ............................................................................................................. 383 Right Front Trim .................................................................................................................... 386 Full Bleed Foam ................................................................................................................... 388 Hard Disk Drive ................................................................................................................... 389 Left Ink Cartridge Door ......................................................................................................... 391 Right Ink Cartridge Door ....................................................................................................... 393 Left Ink Supply Station ........................................................................................................... 395 Ink Supply Tubes & Trailing Cable .......................................................................................... 400 Ink Supply Tubes Support Rail ................................................................................................ 409 Interconnect PCA ................................................................................................................. 411 Left Collar Cover (MFP only) .................................................................................................. 413 Left Cover ........................................................................................................................... 414 Left Front Trim ...................................................................................................................... 418 Left Scanner Cover (MFP only) ............................................................................................... 420 Scanner Latch and Hook Assembly (MFP only) ......................................................................... 422 Line Sensor .......................................................................................................................... 424 Media Advance Drive .......................................................................................................... 430 Media Lever ........................................................................................................................ 438 Media Lever Position Sensor .................................................................................................. 440 Media Output Assembly ....................................................................................................... 442 Out-of-paper Sensor ............................................................................................................. 444 ENWW ix

Left Panel ............................................................................................................................ 447 Pen to Paper Space (PPS) Solenoid ......................................................................................... 449 Pinch Arm Assembly ............................................................................................................. 451 Pinchwheel Assembly ........................................................................................................... 454 Print Zone Overdrive ............................................................................................................ 462 Power Supply Unit ................................................................................................................ 466 Real-time Clock Battery ......................................................................................................... 468 Rear Cover (MFP only) .......................................................................................................... 469 Rear Cover .......................................................................................................................... 472 Rear Deflectors .................................................................................................................... 473 Right Cover ......................................................................................................................... 475 Right Scanner Cover (MFP only) ............................................................................................. 479 Roll Cover Bumpers, Lower .................................................................................................... 482 Roll Cover, Lower ................................................................................................................. 485 Roll Cover, Upper ................................................................................................................ 489 Left Roll Guide ..................................................................................................................... 491 Right Roll Guide ................................................................................................................... 492 Roll Support, Lower Left ......................................................................................................... 493 Roll Support, Lower Right ...................................................................................................... 495 Roll Support Sensor, Lower Left .............................................................................................. 497 Roll Support Sensor, Upper Left .............................................................................................. 498 Roll Support, Upper Left ........................................................................................................ 499 Roll Support, Upper Right ...................................................................................................... 501 Scan-axis Motor ................................................................................................................... 503 Service Station ..................................................................................................................... 507 Single-sheet Sensor ............................................................................................................... 512 Spindle ............................................................................................................................... 514 Spittoon, Left ....................................................................................................................... 515 Starwheel Assembly ............................................................................................................. 517 Starwheel Lifter, Left .............................................................................................................. 519 Starwheel Lifter, Right ........................................................................................................... 521 Starwheel Motor .................................................................................................................. 525 Wall Spacers ...................................................................................................................... 527 Scanner Position Sensor (MFP only) ........................................................................................ 530 Torsion Damper (MFP only) ................................................................................................... 535 CIS Element (MFP only) ......................................................................................................... 538 Scanner Exit Media Sensors (MFP only) .................................................................................. 539 Scanner Entry Media Sensors (MFP only) ................................................................................ 540 Pressure Rollers (MFP only) .................................................................................................... 541 Scanner Controller Board (MFP only) ...................................................................................... 542 Scanner Motor Assembly (MFP only) ...................................................................................... 544 x ENWW

HP Designjet T790 / T1300 eprinter series & T2300 eMFP series Service Repair Manual

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