HP business inkjet 1200 Service Repair Manual

Service and Support Manual

table of contents product overview .................................................................................................................................. 1 product features.................................................................................................................................... 2 key selling points .................................................................................................................................... 4 marketing statement ............................................................................................................................ 5 product sku............................................................................................................................................. 6 localization ............................................................................................................................................. 8 dimensions ............................................................................................................................................ 10 front view .............................................................................................................................................. 11 rear view ............................................................................................................................................... 12 printing supplies area.......................................................................................................................... 13 control panel ........................................................................................................................................ 14 specifications ....................................................................................................................................... 15 competitive test suites ........................................................................................................................ 17 user replaceable components ......................................................................................................... 18 consumables ........................................................................................................................................ 19 technology updates ........................................................................................................................... 21 value added services ......................................................................................................................... 22 education and training ...................................................................................................................... 23 support services ................................................................................................................................... 24 standard warranty for the product .................................................................................................. 26 setup requirements ............................................................................................................................. 39 contents of the box ............................................................................................................................. 41 overall setup procedure..................................................................................................................... 43 install tray 2 ........................................................................................................................................... 47 install auto-duplex unit ....................................................................................................................... 49 enable accessories in printer driver.................................................................................................. 51 install ink cartridges ............................................................................................................................. 52 install printheads .................................................................................................................................. 54 paper type matrix................................................................................................................................ 59 paper capacity and weight matrix.................................................................................................. 62 guidelines for loading paper ............................................................................................................. 64 print a demo page ............................................................................................................................. 66 contents of the software CD ROM for Windows............................................................................. 67 contents of software CD ROM for Macintosh ................................................................................. 68 startup page of the CD browser for Windows ................................................................................ 69 browse documentation ..................................................................................................................... 70 register product ................................................................................................................................... 71 customization utility ............................................................................................................................. 72 install the printer software for Windows - direct .............................................................................. 80 install the printer software for Windows - embedded wired network ......................................... 89 install the printer software for Windows - wireless .........................................................................103 overview of the Windows Toolbox ..................................................................................................114 install toolbox .....................................................................................................................................120 uninstall toolbox .................................................................................................................................127 uninstall printer software for Windows ............................................................................................130 install the printer software for Macintosh.......................................................................................132 install the printer software for Macintosh - Wireless network ......................................................140 uninstall printer software for Macintosh .........................................................................................158 test software installation wired network ........................................................................................159 test software installation wireless network .....................................................................................160 hp confidential

summary of driver configurations under different install methods ............................................162 web deployment of drivers..............................................................................................................163 scrubber utility ....................................................................................................................................168 setup issues .........................................................................................................................................169 print a configuration page ..............................................................................................................171 print a diagnostic page ...................................................................................................................178 printer features overview .................................................................................................................180 functions of control panel buttons .................................................................................................181 LED indications ...................................................................................................................................182 loading media into trays ..................................................................................................................187 configuration page ...........................................................................................................................194 printing on special media ................................................................................................................201 media and tray compatibility .........................................................................................................203 hardware accessories ......................................................................................................................206 firmware upgrading procedure ......................................................................................................207 changing default software settings................................................................................................210 cleaning and maintaining the printer ............................................................................................211 performing print operation ..............................................................................................................212 software features and functions .....................................................................................................215 navigating the user interface in Windows: Printing Shortcuts tab .............................................216 navigating the user interface in Windows: Paper/Quality tab ..................................................224 navigating the user interface in Windows: Finishing tab.............................................................229 navigating the user interface in Windows: Effects tab................................................................230 navigating the user interface in Windows: Basics tab.................................................................232 navigating the user interface in Windows: Color tab..................................................................234 navigating the user interface in Windows: Services tab .............................................................235 navigating user interface in Macintosh .........................................................................................239 overview of the Windows Toolbox ..................................................................................................248 HP Instant Support (HPIS) ..................................................................................................................255 myPrintMileage ..................................................................................................................................261 EWS.......................................................................................................................................................266 HP Web JetAdmin .............................................................................................................................287 troubleshooting setup issues ............................................................................................................288 troubleshooting usage issues ...........................................................................................................293 troubleshooting paper-related problems......................................................................................297 clearing media jams .........................................................................................................................299 troubleshooting print quality-related problems............................................................................301 low or excess use of ink in printouts ................................................................................................304 incorrect color printouts ...................................................................................................................306 monitoring operation and status ....................................................................................................307 configuring networking options ......................................................................................................308 printing process..................................................................................................................................309 writing systems....................................................................................................................................311 removable ink delivery system ........................................................................................................313 ink supply station ...............................................................................................................................314 service station ....................................................................................................................................315 paper path-feed motor and jam detection.................................................................................317 electronics ..........................................................................................................................................320 power PCA .........................................................................................................................................321 sensors and encoders .......................................................................................................................322 cables and connectors ....................................................................................................................323 keypanel PCA ....................................................................................................................................324 hp confidential

firmware reflashing/upgrades .........................................................................................................325 network printing .................................................................................................................................328 LED messages .....................................................................................................................................330 media ease of use strategy .............................................................................................................336 files copied during installation .........................................................................................................343 installer.................................................................................................................................................347 input/output .......................................................................................................................................349 key software improvements ............................................................................................................350 toolbox features.................................................................................................................................352 driver features ....................................................................................................................................353 troubleshooting process ...................................................................................................................354 known issues and resolutions ...........................................................................................................356 user replaceable components .......................................................................................................363 repackaging by customer to return to HP ....................................................................................364 repackaging kit: setup the exchanged unit .................................................................................365 product escalation path by region ................................................................................................366 white papers ......................................................................................................................................367 print test pages ..................................................................................................................................386 configuration page ...........................................................................................................................390 serial number ......................................................................................................................................396 born-on date ......................................................................................................................................397 color calibration test page ..............................................................................................................398 align printhead test page ................................................................................................................400 customer service checklist ...............................................................................................................402 hardware improvements for serviceability....................................................................................403 exploded view ...................................................................................................................................404 repair flow chart ................................................................................................................................407 shared service parts ..........................................................................................................................408 tools for repair ....................................................................................................................................409 non V-coded parts (CREW) .............................................................................................................411 non V-coded parts (FRU) ..................................................................................................................419 troubleshooting strategy ..................................................................................................................436 troubleshooting power-on problems .............................................................................................437 troubleshooting print media problems ..........................................................................................440 troubleshooting paper eject problems..........................................................................................443 troubleshooting unusual noises .......................................................................................................445 troubleshooting print problems .......................................................................................................447 troubleshooting initialization ............................................................................................................455 troubleshooting two-sided printing problems ...............................................................................456 troubleshooting short ink cartridge/printhead life .......................................................................458 quick checkup ...................................................................................................................................460 error codes .........................................................................................................................................462 repackaging kit: setup the exchanged unit .................................................................................483 exchange instructions.......................................................................................................................484 equipment preparation for test and calibration stations ...........................................................485 CSM program installation and user guide.....................................................................................486 hp confidential

1 table of contents product overview .................................................................................................................................. 1 product features.................................................................................................................................... 2 key selling points .................................................................................................................................... 4 marketing statement ............................................................................................................................ 5 product sku............................................................................................................................................. 6 localization ............................................................................................................................................. 8 dimensions ............................................................................................................................................ 10 front view .............................................................................................................................................. 11 rear view ............................................................................................................................................... 12 printing supplies area.......................................................................................................................... 13 control panel ........................................................................................................................................ 14 specifications ....................................................................................................................................... 15 competitive test suites ........................................................................................................................ 17 user replaceable components ......................................................................................................... 18 consumables ........................................................................................................................................ 19 technology updates ........................................................................................................................... 21 value added services ......................................................................................................................... 22 education and training ...................................................................................................................... 23 support services ................................................................................................................................... 24 standard warranty for the product .................................................................................................. 26 hp confidential

table of figures HP Business Inkjet 1200 Printer .............................................................................................................. 2 Improved Printer Performance............................................................................................................ 4 HP Business Inkjet 1200 Printer SKUs ..................................................................................................... 6 Physical Dimensions of the Product .................................................................................................. 10 Front View of the Printer ..................................................................................................................... 11 Rear View of the Printer ...................................................................................................................... 12 Printing Supplies Area ......................................................................................................................... 13 Control Panel Buttons and LEDs ........................................................................................................ 14 Ink Cartridges ....................................................................................................................................... 19 Printheads ............................................................................................................................................. 19 New Printheads .................................................................................................................................... 28 Older Printheads .................................................................................................................................. 28 Ink Supplies ........................................................................................................................................... 29 Tour the Product hp confidential 1 - 5

product overview product overview Key Features Separate ink and printheads for cost efficiency • • • • • • • • • • • Print speed up to 28 ppm black/24 ppm mixed text color in draft mode Low Total Cost of Ownership (TCO) Individual high capacity ink cartridges with duty cycle of 6250 pages/month Total paper input capacity of 400 pages Auto-duplex unit (except Business Inkjet 1200) Connectivity through built-in Wireless (802.11b\g), Wired Ethernet, Parallel and USB ports Print quality of 4800 dpi on special media Auto pen alignment Media type sensing Optional Accessories 250-sheet paper tray 2 Street Price Launch Region Price Part Number HP Business Inkjet 1200 EMEA Euro €179 C8169A HP Business Inkjet 1200d WW US$199/Euro€199 C8154A HP Business Inkjet 1200dn NA US$249 C8170A HP Business Inkjet 1200dtn WW US$299/Euro€279 C8155A HP Business Inkjet 1200dtwn WW US$349/Euro€329 C8156A 250-sheet paper tray WW US$79 C8254A Street Price of Printer SKUs Tour the Product hp confidential 1 - 1

product features product features HP Business Inkjet 1200 Printer The HP Business Inkjet 1200 Printer Series provides the following unique features: Consistent, outstanding print quality • • • • • • • • • • • • • • • • • • Exceptional value with individual ink cartridges and printheads supported by HP Smart printing technology Remarkably low cost per page (CPP) Minimal manual intervention Modular ink delivery system using four separate, high-capacity ink cartridges High performance and outstanding quality Fast speeds of up to 28 ppm in black and white and 24 ppm in color Built-in wired Ethernet connections or wireless networking Embedded Web server Up to 400-sheet input capacity Easy to manage Affordable network connectivity to meet the needs of small-networked teams of up to five users Other Features Laser-quality speeds: up to 7 ppm black and 6 ppm color Memory: 32 MB built-in RAM and 4 MB built-in ROM Processor: Motorola 32-bit ColdFire 4e HPA (240 MHz) Printer language: PCL 3 with HP High Performance Architecture (HPATM) Warranty: one-year limited hardware warranty Duty cycle (Maximum Monthly Volume): up to 6,250 pages per month 1 - 2 hp confidential Tour the Product

HP business inkjet 1200 Service Repair Manual

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