Canon Pixma Pro 9000 printer service repair workshop manual

PIXMA PRO9000 SERVICE MANUAL Canon Copyright 2006, Canon U.S.A. This technical publication is the proprietary and confidential information of Canon U.S.A. which shall be retained for reference purposes by Authorized Service Facilities of Canon U.S.A. Its unauthorized use is prohibited.

I. MANUAL OUTLINE This manual consists of the following three parts to provide information necessary to service the PIXMA Pro9000: Part 1: Maintenance Information on maintenance and troubleshooting of the PIXMA Pro9000 Part 2: Technical Reference New technology and technical information such as FAQ's (Frequently Asked Questions) of the PIXMA Pro9000 Part 3: Appendix Block diagrams and pin layouts of the PIXMA Pro9000 PIXMA Pro9000 Reference This manual does not provide sufficient information for disassembly and reassembly procedures. Refer to the graphics in the separate Parts Catalog. <I. MANUAL OUTLINE>

II. TABLE OF CONTENTS Part 1: MAINTENANCE 1. MAINTENANCE 1-1 Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service Engineer 1-2 Customer Maintenance 1-3 Product Life 1-4 Special Tools 1-5 Serial Number Location 2. LIST OF ERROR DISPLAY / INDICATION 2-1 Operator Call Error 2-2 Service Call Error 2-3 Warnings 2-4 Troubleshooting by Symptom 3. REPAIR 3-1 Notes on Service Part Replacement (and Disassembling / Reassembling) 3-2 Special Notes on Repair Servicing 3-3 Adjustment / Settings (1) Paper feed motor adjustment (2) Carriage unit position adjustment (3) Grease application (4) Ink absorber counter / wetting liquid counter setting (5) User mode (6) Service mode Service test print, EEPROM initialization, Ink absorber counter reset, Destination settings 3-4 Verification Items (1) Service test print (2) EEPROM information print 4. PRINTER TRANSPORTATION Part 2: TECHNICAL REFERENCE 1. NEW TECHNOLOGIES 2. CLEANING MODE AND AMOUNT OF INK PURGED 3. PRINT MODE 4. FAQ (Problems Specific to the Pro9000 and Corrective Actions) Part 3: APPENDIX 1. BLOCK DIAGRAM 2. CONNECTOR LOCATION AND PIN LAYOUT 2-1 Logic Board Ass'y 2-2 Carriage Board (Print Head Connector) PIXMA Pro9000 Specifications PIXMA Pro9000 To the top <II. TABLE OF CONTENTS>

Part 1 MAINTENANCE PIXMA Pro9000 TABLE OF CONTENTS

1. MAINTENANCE 1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service Engineer (1) Adjustment Note: The red screws on the right side of the chassis, which secure the carriage shaft position, may be loosened only when necessary. The red screws securing the paper feed motor may be loosened only at replacement of the paper feed motor. (2) Periodic maintenance No periodic maintenance is necessary. (3) Periodic replacement parts There are no parts in this printer that require periodic replacement by a service engineer. (4) Replacement consumables There are no consumables that require replacement by a service engineer. Part 1: MAINTENANCE TABLE OF CONTENTS Adjustment Timing Purpose Tool Approx. time Destination settings (EEPROM settings) - At logic board replacement To set the destination. None. Perform in the service mode. 1 min. Ink absorber counter resetting(EEPROM settings) - At logic board replacement- At ink absorber replacement To reset the ink absorber counter. None. Perform in the service mode. 1 min. Paper feed motor position adjustment - At paper feed motor replacement To adjust the belt tension. (Position the paper feed motor so that the belt is stretched tight.) None. 2 min. None. 2 min. Grease application - At carriage unit replacement - To maintain sliding properties of the carriage shaft. - To protect the printer's sliding portions and gears. EU-1 1 min. - At parts replacement MOLYKOTE PG- 641 FLOIL KG-107A MOLYKOTE HP- 300 Ink system function check - At logic board replacement- At platen unit replacement- At carriage unit replacement To maintain detection functionality for presence of the ink tanks and each ink tank position. None. Perform in the service mode. 1 min. New Carriage position adjustment - At carriage unit installation (at carriage unit or platen unit replacement) To adjust the carriage position(Mark the position of the red screws before loosening them.) None. 1 min. Line feed correction - At logic board replacement- At LF roller replacement To correct the line feed tolerant accuracy. None. Perform in the service mode. 1 min. 1-1

1-2. Customer Maintenance Adjustment Timing Purpose Tool Approx. time Print head alignment At print head replacement. To ensure accurate dot placement. - Printer buttons - Computer (automatic settings via the printer driver) 6 min. Print head cleaning When print quality is not satisfying. To improve nozzle conditions. - Printer buttons - Computer (settings via the printer driver) 2 min. Print head deep cleaning When print quality is not satisfying, and not improved by print head cleaning. To improve nozzle conditions. Computer (settings via the printer driver) 3 min. Ink tank replacement When an ink tank becomes empty. ("No ink error" via the computer, or ink tank LED flashing fast in red) ----- ----- 2 min. Paper feed roller cleaning When necessary To clean the paper feed rollers. Printer buttons 2 min. Bottom plate cleaning When the back side of the paper is smeared. To clean the platen ribs. - Plain paper - Computer (settings via the printer driver) 1 min. 1-2

1-3. Product Life (1) Printer Specified print volume (I) or the years of use (II), whichever comes first. (I) Print volume: 21,000 pages (II) Years of use: 5 years of use (2) Print head Print volume: 21,000 pages (The breakdown is the same as the above.) (3) Ink tank (target value) *1 Color document: Declared yield value in accordance with ISO/IEC FCD24711. Values obtained by continuous printing. *2 Photo (4" x 6"): When printing Canon standard patterns on 4" x 6" <Photo Paper Pro> continuously with the default settings of <Photo Paper Pro> using Windows XP printer driver in borderless printing mode and Windows XP Photo Printing Wizard. Declared yield value determined based on Canon standard method referring to ISO/IEC FCD24712. * Ink yield may vary depending on texts/photos printed, applications software used, print mode and type of paper used. Black 1,500 character pattern (B5 to A3) 6,300 pages Postcard 2,700 pages Color 7.5% duty per color pattern (B5 to A3) 3,450 pages Photo, borderless printing (5 x 7 to A3+) 3,250 pages 4 x 6, photo, borderless printing 2,100 pages Postcard, photo, borderless printing 3,200 pages Pattern Ink tank used Print yield Color document *1 CLI-8BK Approx. 1,550 pages CLI-8C Approx. 580 pages CLI-8M Approx. 410 pages CLI-8Y Approx. 380 pages CLI-8PC Approx. 3,600 pages CLI-8PM Approx. 4,050 pages CLI-8R Approx. 4,000 pages CLI-8G Approx. 4,150 pages Photo (4" x 6") *2 CLI-8BK Approx. 1,290 pages CLI-8C Approx. 900 pages CLI-8M Approx. 585 pages CLI-8Y Approx. 272 pages CLI-8PC Approx. 195 pages CLI-8PM Approx. 142 pages CLI-8R Approx. 2,705 pages CLI-8G Approx. 2,770 pages 1-3

1-4. Special Tools 1-5. Serial Number Location On the carriage flexible cable holder (visible on the right of the carriage after the printer is turned on, the access cover is opened, and the carriage moves to the center). Name Tool No. Price (JPY) Application Remarks FLOIL KG-107A QY9-0057-000 210 To protect the printer's sliding portions. In common with the S520. EU-1 QY9-0037-000 3,080 To maintain sliding properties of the carriage shaft. In common with the i990. MOLYKOTE PG641 CK-0562-000 820 To protect the printer's sliding portions In common with the S520. MOLYKOTE HP300 QY9-0035-000 4,200 To protect the printer's sliding portions In common with the iP4100. To the table of contents To the top <Part 1: 1. MAINTENANCE> 1-4

2. LIST OF ERROR DISPLAY / INDICATION Errors are indicated by the LED, and warnings are displayed on the monitor of the computer connected to the printer. 2-1. Operator Call Errors (by Alarm LED Blinking in Orange) Part 1: MAINTENANCE TABLE OF CONTENTS Alarm LED blinking in orange Error [Error code] Solution Remarks Lit Printing from the front tray is incomplete. [1320] Set the paper in the front tray properly, and press the Resume/Cancel button. Power LED lights in green (differentiating from RAM Service Call Error.) 2 times No paper (ASF) [1000] Set the paper in the ASF, and press the Resume/Cancel button. 3 times Paper jam (ASF) [1300] Paper jam (front tray) [1305] Remove the jammed paper, and press the Resume/Cancel button. Front tray closed [1250] Open the front tray. The error is indicated when the front tray is not opened at start of printing, or when the front tray is closed during printing. Rear support closed [1260] Open the rear support, and press the Resume/Cancel button. The error is indicated when the rear support is not opened at start of paper feeding from the front tray. 4 times No ink [1600] Replace the empty ink tank(s), or press the Resume/Cancel button. Pressing the Resume/Cancel button will exit the error without ink tank replacement, however, ink may run out during printing. Ink tank not installed [1660] Install the applicable ink tank(s) properly, and confirm that the LED's of all the ink tanks light red. 5 times The print head is not installed [1401], or it is not properly installed (Print head temperature sensor error [1403] / Faulty EEPROM data of the print head [1405]). Install the print head properly. 6 times Inner cover open [1841] Close the inner cover, and press the Resume/Cancel button. Inner cover open during printing on paper [1846] Close the inner cover, and press the Resume/Cancel button. Inner cover open during printing on paper (print continuable) [1851] Close the inner cover, and press the Resume/Cancel button. Inner cover open during printing on paper (print NOT continuable) [1856] Close the inner cover, and press the Resume/Cancel button to clear the error. The paper being printed at error occurrence will be ejected without printing the remaining data for the ejected paper, then printing will resume from the next page. 1-5

7 times Multiple ink tanks of the same color installed [1681] Replace the wrong ink tank(s) with the correct one(s). Ink tank in a wrong position [1680] Install the ink tank(s) in the correct position. 8 times Warning: The ink absorber becomes almost full. [1700] Pressing the Resume/Cancel button will exit the error, and enable printing. The service call error indicating the ink absorber is full is likely to occur soon. 9 times The connected digital camera or digital video camera does not support Camera Direct Printing. [2001] Remove the cable between the camera and the printer. 10 times Front tray in the raised position [1281] Lower the front tray, and press the Resume/Cancel button. The error is indicated when the front tray is in the raised position at the start of printing from the ASF. Front tray in the raised position [1283] Lower the front tray, and press the Resume/Cancel button. (The paper being printed at error occurrence will be ejected, and the print job will be cancelled automatically.) The error is indicated when the front tray is raised during printing from the ASF. Front tray in the lowered position [1284] Raise the front tray, and press the Resume/Cancel button. (The paper being printed at error occurrence will be ejected, and the print job will be cancelled automatically.) The error is indicated when the front tray is lowered during printing from the front tray. 11 times Failed in automatic print head alignment [2500] Press the Resume/Cancel button. - If paper is being fed at error occurrence, the error is indicated after the paper is ejected. - If the error occurs, the print head alignment values are not changed. -After exit from the error by the Resume/Cancel button, the automatic print head alignment will not be re-done. The error is indicated when the pattern is not printed due to no ink or non-ejection of ink, or when the sensor's AD value is incorrect. Paper size smaller than specified [1062] Press the Resume/Cancel button. (The paper will be ejected, and the print job will be cancelled automatically.) The error is indicated when the size of paper actually set is smaller than the one selected in the printer driver. Printing on the platen can occur. (e.g. When A4 paper is set though A3 is selected in the printer driver, the error occurs. v.v. If A3 paper is set and A4 is selected in the printer driver, then the error is not indicated and printing is performed.) 12 times Paper not set properly in the front tray / Non-supported size of paper set in the front tray [1321] Press the Resume/Cancel button to clear the error, then set a supported size of paper properly in the front tray. 13 times Remaining ink amount unknown [1683] An ink tank which has once been empty is installed. Replace the applicable ink tank with a new one. If an ink tank has once been removed, this error can occur.If printing is continued without replacing the applicable ink tank, the print head can be damaged.To continue printing with a refilled ink tank, press the Resume/Cancel button for 5 sec. or longer to record the use of the refilled ink tank. 1-6

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Canon Pixma Pro 9000 printer service repair workshop manual

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