Canon imagePROGRAF iPF6400 Service Manual

Service Guide

imagePROGRAF iPF6400S Service Guide imagePROGRAF iPF6400S Service Guide September 2013 Page i IMPORTANT THIS SERVICE GUIDE INCLUDES INFORMATION RELATING TO THE imagePROGRAF iPF6400S PRINTER SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER. USE OF THIS ADDENDUM SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION. ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE. PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING REVISIONS. History Revision Date Section(s) Details 0 September 2013 All Release of the imagePROGRAF iPF6400S Service Guide

imagePROGRAF iPF6400S Service Guide imagePROGRAF iPF6400S Service Guide September 2013 Page ii Published by Canon U.S.A. Inc. One Canon Park Melville, NY 11747 1-800-OK-CANON Email: ipf_support@cusa.canon.com Canon U.S.A. Homepage: http://www.usa.canon.com Canon U.S.A. Internet e-Support Center website: http://www.support.cusa.canon.com Canon U.S.A. ISG Central website: http://isgcentral.cusa.canon.com Canon Network Access (CNA) website: http://www.cna.cusa.canon.com Distributed in the United States by Canon U.S.A. Inc. This Service Guide is the property of Canon U.S.A. Inc. © Canon U.S.A., Inc. 2013. All rights reserved. The information contained in this Service Guide constitutes confidential information of Canon U.S.A., Inc. Pursuant to the authorized Service Agreement with Canon U.S.A. Inc. (Canon USA) this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon USA. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon USA. except as expressly permitted herein. Pursuant to the authorized Service Agreement with Canon USA, Service Provider agrees to indemnify Canon USA and to hold it harmless from and against any and all claims arising out of Service Provider’s possession, use, or misuse of this Service Guide. Canon USA from time to time updates this online Service Guide and may modify the information and/or specifications contained in it at any time without notice. Additionally, all prices and availability dates listed herein are subject to change without notice. The latest version is available online at the ISG Central and e-Support websites noted above. Please make certain that you are using the latest version. Canon and Always Ask for Canon Genuine Toner, Parts & Supplies are registered trademarks of Canon Inc. imagePROGRAF and CanoScan are trademarks of Canon Inc. All other company names and product names may be trademarks or registered trademarks of their respective owners and are hereby acknowledged.

imagePROGRAF iPF6400S Service Guide imagePROGRAF iPF6400S Service Guide September 2013 Page iii Table of Contents I. Product Overview ------------------------------------------------------------------------------------------------------- 1 II. Design Features --------------------------------------------------------------------------------------------------------- 2 A. Spectrophotometer Unit SU-21 ------------------------------------------------------------------------------------------ 2 B. Color Calibration Management Console ------------------------------------------------------------------------------ 4 C. Calibration Link --------------------------------------------------------------------------------------------------------------- 5 D. Ink Supply System ---------------------------------------------------------------------------------------------------------- 5 E. Multisensor -------------------------------------------------------------------------------------------------------------------- 5 F. LUCIA EX Ink Set------------------------------------------------------------------------------------------------------------ 6 G. 250GB Hard Disk Drive ---------------------------------------------------------------------------------------------------- 6 H. Gigabit Ethernet -------------------------------------------------------------------------------------------------------------- 6 I. Audible Alerts ----------------------------------------------------------------------------------------------------------------- 6 J. Printhead (PF-05)------------------------------------------------------------------------------------------------------------ 6 K. PosterArtist Lite Features ------------------------------------------------------------------------------------------------- 7 III. Configuration and Box Contents ---------------------------------------------------------------------------------- 8 A. Configuration ------------------------------------------------------------------------------------------------------------------ 8 B. Box Contents------------------------------------------------------------------------------------------------------------------ 9 IV. Dealer Sales/Service Authorization ----------------------------------------------------------------------------- 10 A. Authorization for imagePROGRAF iPF6400S---------------------------------------------------------------------- 10 B. Authorization for Spectrophotometer Unit SU-21----------------------------------------------------------------- 10 V. Educational Training ------------------------------------------------------------------------------------------------- 11 VI. Servicing Notes -------------------------------------------------------------------------------------------------------- 13 A. Enhanced Service Mode Features ------------------------------------------------------------------------------------ 13 B. Print.Inf Log File------------------------------------------------------------------------------------------------------------- 13 C. imagePROGRAF iPF6400S AC Power and Plug Requirements --------------------------------------------- 14 D. Installation Space Requirements--------------------------------------------------------------------------------------- 14 E. Estimated Installation Times -------------------------------------------------------------------------------------------- 15 F. Installation / Service Support Tools ----------------------------------------------------------------------------------- 16 G. Consumables (Main Unit) ------------------------------------------------------------------------------------------------ 17 H. Field Replacement Parts ------------------------------------------------------------------------------------------------- 18 I. Recommended Spare Parts --------------------------------------------------------------------------------------------- 19 J. Periodically Replaced Parts --------------------------------------------------------------------------------------------- 19 K. Maintenance Kit ------------------------------------------------------------------------------------------------------------- 20 L. End-User Periodic Maintenance --------------------------------------------------------------------------------------- 20 VII. Authorized Servicer Offerings ------------------------------------------------------------------------------------ 21 A. ASCR (Authorized Servicer Customer Registration) System -------------------------------------------------- 21 B. e-Tag Warranty Claim Console ----------------------------------------------------------------------------------------- 24 C. Online Limited Warranty Credit Inquiry ------------------------------------------------------------------------------- 26 VIII. Suggested End-User Customer Service Offerings --------------------------------------------------------- 28 A. End-User Limited Warranty Conditions ------------------------------------------------------------------------------ 28 B. On-Site Service ------------------------------------------------------------------------------------------------------------- 28 C. Post Warranty Support ---------------------------------------------------------------------------------------------------- 29 D. CarePAK Extended Service Plan -------------------------------------------------------------------------------------- 29 E. Dealer or Authorized Service Provider Maintenance Agreement --------------------------------------------- 29 F. Time and Material Service ----------------------------------------------------------------------------------------------- 29 G. imagePROGRAF Web Support (End-User)------------------------------------------------------------------------- 30 IX. Product Technical Support Offerings -------------------------------------------------------------------------- 31 A. Authorized Service Providers ------------------------------------------------------------------------------------------- 31 B. Authorization Policy -------------------------------------------------------------------------------------------------------- 31 C. Canon USA e-Support Center Web site ----------------------------------------------------------------------------- 31 D. Canon USA ISG Central Web site ------------------------------------------------------------------------------------- 32

imagePROGRAF iPF6400S Service Guide imagePROGRAF iPF6400S Service Guide September 2013 Page iv X. Canon USA Technical Support Center Call Escalation --------------------------------------------------- 34 XI. Appendix----------------------------------------------------------------------------------------------------------------- 35 A. Specifications ---------------------------------------------------------------------------------------------------------------- 35 B. Canon imagePROGRAF Large Format Printer Limited Warranty -------------------------------------------- 38 C. Canon imagePROGRAF Printhead Limited Warranty ----------------------------------------------------------- 39 D. List of Tables ----------------------------------------------------------------------------------------------------------------- 40 E. List of Figures ---------------------------------------------------------------------------------------------------------------- 40

imagePROGRAF iPF6400S Service Guide imagePROGRAF iPF6400S Service Guide September 2013 Page 1 I. Product Overview The Canon imagePROGRAF iPF6400S 24-inch large format printer is an eight- color graphic arts printer incorporating the Canon LUCIA EX pigment ink set. The LUCIA EX Ink produces images with a wide color gamut, improved scratch resistance, enhanced black and white gradation, reduced graininess and ghosting. The imagePROGRAF iPF6400S has a built-in 250GB hard drive that increases productivity by relieving workload from the host computer and providing a large storage capacity for print job data storage and retrieval. Calibration data from the optional Spectrophotometer SU-21 unit is also stored for later retrieval. The Multisensor design enhances color stability when used within the Canon Calibration Link, while its robust design enhances registration and improves jam detection. The Canon Calibration Link system for the S-series printers is a Canon utility that utilizes an imagePROGRAF iPF6400S equipped with an optional Spectrophotometer Unit SU-21 to calibrate third-party media. The resulting calibration data is distributed to the imagePROGRAF iPF6400S/iPF8400S/iPF9400S printer in the Calibration Link As an ENERGY STAR Partner, Canon U.S.A., Inc. (Canon USA) has determined that the imagePROGRAF iPF6400S printer meets the Energy Star guidelines for energy efficiency.

imagePROGRAF iPF6400S Service Guide imagePROGRAF iPF6400S Service Guide September 2013 Page 2 II. Design Features A. Spectrophotometer Unit SU-21 The optional Spectrophotometer Unit SU-21 includes an X-Rite color measuring unit and Calibration White Tile. The Spectrophotometer Unit must be mounted on an imagePROGRAF iPF6400S printer in order to perform color calibration for third-party media. A profile of the media is created and stored on the printer’s hard drive for distribution to the imagePROGRAF iPF6400S/8400S/9400S printer models participating in the Canon Calibration Link system. Measurement charts for various third- party media along with an accompanying label of the measured results can be printed. The Spectrophotometer Unit SU-21 can be transferred from one imagePROGRAF iPF6400S printer to another. 1. X-Rite Spectrophotometer Color Measuring Unit The X-Rite Color Measuring Unit is a high speed, high precision color sensor that is mounted inside the Spectrophotometer SU-21 unit. It is compliant with the new X-Rite XRGA standard and supports switching between tungsten and UV-Led light sources. Its unique position within the Spectrophotometer SU-21 unit is optimized for the printing, drying, and measuring of the calibration charts. Canon recommends that an annual calibration of the X-Rite sensor be performed in order to confirm its default value. 2. Spectrophotometer Calibration White Tile The Calibration White Tile mounted below the X-Rite Spectrophotometer is positioned for automatic calibration of the Spectrophotometer. A clean tile is required for perfect calibration. Each tile is uniquely matched to its original Spectrophotometer and must be returned with the unit when recertification or repair is needed.

imagePROGRAF iPF6400S Service Guide imagePROGRAF iPF6400S Service Guide September 2013 Page 3 3. X-Rite Spectrophotometer Calibration The X-Rite Spectrophotometer can be adjusted to its original accuracy by calibrating it once a year. Calibration may be required when calibration results exceed ∆E≤ 2.0 , or when there is a sudden shift of ∆E1.5 or more from the previous measurement. Calibration may also be required after unsuccessful attempts to clean the calibration white tile. Calibration is required when the X-Rite Spectrophotometer Color Sensor’s measurable range has been exceeded, and a “Sensor Error” message is displayed on the printer. Canon recommends that an annual calibration of the X-Rite sensor be performed in order to confirm its default value. When requesting calibration, the authorized servicer, or end user, must contact the Canon CITS hotline at 1-800-423-2366 to arrange for shipment of the X-Rite Spectrophotometer Color Sensor and Calibration White Tile to Canon. CITS will arrange for the X-Rite Spectrophotometer Color Sensor and Calibration White Tile to be shipped to Canon. Within ten (10) weeks, the calibrated items will be returned to the sender. 4. X-Rite Spectrophotometer Certificate of Conformance The X-Rite Spectrophotometer is bundled with a Calibration Certificate of Performance to confirm the measured accuracy of the X-Rite Spectrophotometer Color Sensor calibration during the warranty period and after subsequent calibrations. Canon USA recommends that the installation date of the Spectrophotometer and other items are recorded on the certificate. Figure 1 - Certificate of Conformance

imagePROGRAF iPF6400S Service Guide imagePROGRAF iPF6400S Service Guide September 2013 Page 4 B. Color Calibration Management Console The enhanced Color Calibration Management Console (CCMC) is a Canon software utility for centralized color management of S-series printers in the Calibration Link. When CCMC is enabled, printers in the Calibration Link can be monitored and calibrated for optimal color accuracy. Calibration notification intervals can be set based on dot count or actual color measurement results. The Color Management Console is available at no charge. Figure 2 - Color Calibration Management Console

imagePROGRAF iPF6400S Service Guide imagePROGRAF iPF6400S Service Guide September 2013 Page 5 C. Calibration Link Calibration Link is a color management system exclusive to Canon. This color management system delivers color stability across multiple printers. This Calibration Link strengthens support for third-party media and is available specifically for the imagePROGRAF iPF6400S/8400S/9400S series printers. The Calibration Link function is accomplished by performing color calibration utilizing an imagePROGRAF iPF6400S printer in the linked chain. The printer prints a page of calibration targets that are measured with the Spectrophotometer Unit SU-21 mounted on the imagePROGRAF iPF6400S printer. The calibration data is stored and sent to other printers in the Calibration Link. Figure 3 - Calibration Target D. Ink Supply System The imagePROGRAF iPF6400S printers are capable of continuous printing when changing ink cartridges. To facilitate continuous printing, the printer stores a reserve ink supply in individual Ink Sub-tanks. The Ink Sub-tanks allow the user to replace the ink cartridges on the fly for continuous printing. The smallest ink cartridge contains 130 milliliters of ink while the larger cartridge contains 300 milliliters of ink. The ink supply system supports ink level detection to trigger audible printer alarms when ink levels become low or empty. E. Multisensor The Multisensor is capable of sensing and calibrating third-party imagePROGRAF print media. The specialized lens with its small focal diameter improves image detection and image variation tolerance. Separate edge detection, gap detection, and density detection functions converge to optimize custom media support. The Multisensor design also offers increased tolerance to external light thereby allowing some of its operations to be visible from the transparent observation windows on the printer cover.

Canon imagePROGRAF iPF6400 Service Manual

You're Reading a Preview

Recently Viewed