Xerox WorkCentre C2424, Service Manual & Parts List

WorkCentre ® C2424 copier-printer Service Manual

WorkCentre ® C2424 Copier-Printer Service Manual Warning The following servicing instructions are for use by qualified service personnel only. To avoid personal injury, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so. First Printing: March 2005 Part Number: 604E13990

Copyright Copyright © 2005 Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation. Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc. XEROX ® , The Document Company ® , the digital X ® , CentreWare ® , FinePoint ™ , infoSMART ® , Made For Each Other ® , Phaser ® , PhaserSMART ® , and Walk-Up ™ are trademarks of Xerox Corporation in the United States and/or other countries. Acrobat ® , Adobe ® Reader ® , Adobe Type Manager ® , ATM ™ , Illustrator ® , PageMaker ® , Photoshop ® , PostScript ® , Adobe Brilliant ® Screens, Adobe Garamond ® , Adobe Jenson ™ , Birch ® , Carta ® , IntelliSelect ® , Mythos ® , Quake ® , and Tekton ® are trademarks of Adobe Systems Incorporated in the United States and/or other countries. Apple ® , AppleTalk ® , EtherTalk ® , LaserWriter ® , LocalTalk ® , Macintosh ® , Mac OS ® , TrueType ® , Apple Chancery ® , Chicago ® , Geneva ® , Monaco ® , New York ® , and QuickDraw ® are trademarks of Apple Computer, Inc. in the United States and/or other countries. HP-GL ® , HP-UX ® , and PCL ® are trademarks of Hewlett-Packard Corporation in the United States and/or other countries. IBM ® and AIX ® are trademarks of International Business Machines Corporation in the United States and/ or other countries. Windows ® , Windows NT ® , Windows Server ™ , and Wingdings ® are trademarks of Microsoft Corporation in the United States and/or other countries. Novell ® , NetWare ® , NDPS ® , NDS ® , Novell Directory Services ® , IPX ™ , and Novell Distributed Print Services ™ are trademarks of Novell, Incorporated in the United States and/or other countries. Sun SM , Sun Microsystems ™ , and Solaris ® are trademarks of Sun Microsystems, Incorporated in the United States and/or other countries. SWOP ® is a trademark of SWOP, Inc. UNIX ® is a trademark in the United States and other countries, licensed exclusively through X/Open Company Limited. As an ENERGY STAR ® partner, Xerox Corporation has determined that this product with an ES Option meets the ENERGY STAR guidelines for energy efficiency. The ENERGY STAR name and logo are registered U.S. marks. This product uses code for SHA-1 written by John Halleck, which is being used with his permission. This product includes an implementation of LZW licensed under U.S. Patent 4,558,302. PANTONE ® Colors generated may not match PANTONE-identified standards. Consult current PANTONE Publications for accurate color. PANTONE ® and other Pantone, Inc. trademarks are the property of Pantone, Inc. © Pantone, Inc., 2000.

Service Manual i Organization of this Manual Frontis - Introductory, Safety and Regulatory Information This section contains important safety information regarding technical components, regulatory agency requirements, and information about this manual. Section 1 - General Information This section cantains a general overview of the system and basic information regarding the control panel, consumables, and the system’s physical, functional, electrical, environmental, and media specifications. Section 2 - Theory of Operation This section contains the basic theory of operation for the entire system. It includes diagrams and detailed operating information regarding the sub-systems (internal components), print processes (media paths and imaging), and electronics (power supply and boards). Section 3 - Error Codes and Messages This section provides detailed troubleshooting procedures for the system, utilizing the displayed control panel error codes and messages. Section 4 - General Troubleshooting This section covers general start-up, POST, BIST, PEST, and power supply operations of the system to aid in troubleshooting problems not associated with a control panel message or error code. This section also covers the Service Diagnostic functions of the system. Section 5 - Image-Quality Troubleshooting This section provides image-quality troubleshooting procedures for the entire system. It also contains the various test prints available to aid in troubleshooting image-quality problems. Section 6 - Adjustments and Calibrations This section provides procedures for proper homing of the systems components, system calibrations, ensuring ground integrity of the system, and resetting NVRAM. Section 7 - Cleaning and Maintenance This section provides basic information on cleaning and maintaining the system for optimal operation. It also includes printer self-maintenance functions. Section 8 - Disassembly This section contains all the disassembly instructions for removing and replacing Xerox spared parts. Section 9 - Parts List This section contains exploded diagrams and detailed parts lists for the WorkCentre C2424 Copier-Printer and the most common Xerox supplies used for this system. Section 10 - Wiring Diagrams This section contains the main wiring diagrams, plug-jack connector maps, and wiring diagrams to aid in troubleshooting the PEST codes.

ii WorkCentre C2424 Copier-Printer Manual Terms Various terms are used throughout this manual to either provide additional information on a specific topic or to warn of possible danger present during a procedure or action. Be aware of all symbols and terms when they are used, and always read NOTE, CAUTION, and WARNING statements. Note A note indicates an operating or maintenance procedure, practice or condition that is neccessary to efficiently accomplish a task. A note can provide additional information related to a specific subject or add a comment on the results achieved through a previous action. Caution A caution indicates an operating or maintenance procedure, practice or condition that, if not strictly observed, results in damage to, or destruction of, equipment. Warning A warning indicates an operating or maintenance procedure, practice or condition that, if not strictly observed, results in injury or loss of life.

Service Manual iii General Safety The system and recommended supplies have been designed and tested to meet strict safety requirements. Attention to the following information will ensure the continued safe operation of the system. Electrical Safety ■ Use the power cord supplied with the system. ■ Plug the power cord directly into a properly grounded electrical outlet. ■ Do not use a ground adapter plug to connect the system to an electrical outlet that does not have a ground connection terminal. ■ Do not use an extension cord or power strip. Warning Avoid the potential of electrical shock by ensuring that the system is properly grounded. Electrical products may be hazardous if misused. ■ Do not place the system in an area where people might step on the power cord. ■ Do not place objects on the power cord. ■ Do not block the ventilation openings. These openings are provided to prevent overheating of the system. ■ Do not drop paper clips or staples into the system. The power cord is attached to the system as a plug-in device on the side of the system. If it is necessary to disconnect all electrical power from the system, disconnect the power cord from the electrical outlet. Warning Do not remove the covers or guards that are fastened with screws unless you are installing optional equipment and are specifically instructed to do so. Power should be OFF when performing these installations. Disconnect the power cord when removing covers and guards for installing optional equipment. Except for user-installable options, there are no parts that you can maintain or service behind these covers. Warning The following are hazards to your safety: ■ The power cord is damaged or frayed. ■ Liquid is spilled into the system. ■ The system is exposed to water. If any of these conditions occur: 1. Turn off the system immediately. 2. Disconnect the power cord from the electrical outlet. 3. Call an authorized service representative.

iv WorkCentre C2424 Copier-Printer Maintenance Safety ■ Do not attempt any maintenance procedure that is not specifically described in the documentation supplied with your system. ■ Do not use aerosol cleaners. The use of supplies that are not approved may cause poor performance and could create a hazardous condition. ■ Do not burn any consumables or routine maintenance items. For information on Xerox supplies recycling programs, go to www.xerox.com/gwa . Operational Safety Your system and supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards. Your attention to the following safety guidelines helps to ensure the continued, safe operation of your system. System Supplies ■ Use the supplies specifically designed for your system. The use of unsuitable materials may cause poor performance and a possible safety hazard. ■ Follow all warnings and instructions marked on, or supplied with, the system, options and supplies. Caution Use of other than Genuine Xerox WorkCentre C2424 Solid Ink may affect print and copy quality and system reliability. It is the only ink designed and manufactured under strict quality controls by Xerox for specific use with this system. The Xerox Warranty, Service Agreements, and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies or consumables, or the use of Xerox supplies not specified for this system. Note The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas; please contact your local representative for details. Moving the System Caution Parts of the system are hot. To avoid personal injury or damage to the system, allow the ink to solidify. Run the shut-down procedure to cool the system quickly. Wait at least 30 minutes for the system to cool completely before moving or packing it. ■ Always allow the system to cool before it is moved to avoid ink spills which can damage the system. ■ Use the shut-down procedure at the control panel Shut Down for Moving System for best results.

Service Manual v ■ Never move the system if you receive a Power Down Error-Head not Parked message at the system’s control panel. This message means the system is not ready to be moved. If the printhead is not locked, the system can be damaged during shipment. ■ Always turn off the system using the power switch, located under the interface cover on the right side of the system, and unplug all cables and cords. Do not turn off the system by pulling the power cord or using a power-strip with an on/off switch. ■ Always secure the scanhead shipping restraint on the left side of the scanner to lock the scanhead before removing the scanner portion of the system. Shipping the scanner with the scanhead unlocked can damage the scanner. ■ Always remove the document feeder before shipping the system. ■ Always remove the scanner before shipping the system. ■ The system is heavy and must be lifted by two people. The illustration below shows the proper technique for lifting the system. ■ Always move the system separately from optional Trays 3 and 4. 2424-107 Output Color Mode 2-Sided Output Quality Original Type Graphics Prod Hi-Res Enhansed Standard Fast B/W Color Uncollated Collated 2424-109 42 kg 93 lbs.

vi WorkCentre C2424 Copier-Printer When shipping the system, repack the system using the original packing material and boxes or a Xerox repackaging kit. Additional instructions for repacking the system are provided in the repackaging kit. If you do not have all the original packaging, or are unable to repackage the system, contact your local Xerox service representative. Caution Failure to repackage the system properly for shipment can result in damage to the system. Damage to the system caused by improper moving is not covered by the Xerox warranty, service agreement, or Total Satisfaction Guarantee. Note The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas; please contact your local representative for details. Operating Safety Guidelines ■ Keep hands, hair, neckties, etc., away from the exit and feed rollers. ■ Do not remove the paper source tray that you selected in either the printer driver or control panel. ■ Do not open the doors while the system is busy. ■ Do not move the system while busy. Symbols Marked on the System Danger, high voltage. Use caution (or draws attention to a particular component). See the manual(s) for information. Avoid pinching fingers in the system. Use caution to avoid personal injury. Hot surface on or in the system. Use caution to avoid personal injury.

Xerox WorkCentre C2424, Service Manual & Parts List

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