2011 Toyota 4Runner OEM Service & Repair Manual (+ Owners Manual)

IMPORTANT: Your vehicle may be certiﬁed for Synthetic (0W-20) motor oil. Refer to the Maintenance Information section of this booklet. WARRANTY & MAINTENANCE GUIDE www.toyota.com If your name or address has changed or you purchased your Toyota as a used vehicle, please complete and mail the attached card, even if your warranty coverage has expired. This will enable Toyota to contact you with important product or safety updates concerning your vehicle. If the card is no longer attached, please call the Toyota Customer Experience Center at (800) 331-4331. 4RUNNER 2 0 1 0 Check one: ■ Same owner, name and/or address has changed ■ New owner, purchased vehicle used ■ Same owner, additional driver who should receive product/safety updates ■ Mr. ■ Mrs. ■ Ms. ■ Miss ■ Dr. First name M.I. Last name Company name Street address or P.O. Box Apt. or suite number City State Zip code – This information is obtained solely for the use of Toyota Motor Sales, U.S.A., Inc. Toyota occasionally sends special promotional offers to registered owners. Check here if you prefer not to receive these offers. ■ Vehicle Identification Number (required to process change) Mo. Day Year / / Effective date of this information Primary phone number – – Alternate phone number – – E-mail address EVV OWNER INFORMATION CHANGE FORM Check here if address below is for company ■ Printed in U.S.A. 1/10 09-TCS-03906 00505-10WMG-4RUN

CUSTOMER LOYALTY WC13 TOYOTA MOTOR SALES USA INC PO BOX 2991 TORRANCE CA 90509-9809

T hank you for purchasing a Toyota vehicle. We know you have many options when considering which vehicle to buy, and we appreciate your decision to select Toyota. We want you to enjoy owning your Toyota as much as you enjoy driving it. This booklet is designed to help. Here you’ll find information on Toyota’s warranty coverage and maintenance recommenda- tions for your vehicle. There are two easy-to-follow sections: one for warranty and one for maintenance. The tab on the side of each page identifies the section you are in. For more information about our vehicles, our company or the products and services available for your vehicle, please visit Toyota’s official Web site, www.toyota.com. We wish you many miles of safe and pleasurable driving, and we look forward to serving you in the years ahead. Welcome to the Toyota family! Welcome to the Toyota Family 1 2010 (4RN) 2010 (4RN)

WARRANTY INFORMATION Introduction Satisfaction Down the Road 4 The Immobilizer Key 5 Transportation Assistance 7 If You Need Assistance 8 Warranty Coverage at a Glance 10 Your Warranties in Detail General Warranty Provisions 11 New Vehicle Limited Warranty 12 Federal Emission Control Warranty 16 California Emission Control Warranty 22 Tire Limited Warranty 28 Your Responsibilities Operation and Maintenance 29 Obtaining Warranty Service 31 Table of Contents 2

MAINTENANCE INFORMATION Introduction The Importance of Scheduled Maintenance 33 Maintaining Your Warranty 34 Maintenance Log Using the Maintenance Log Charts 35 Off-Road Daily Maintenance 37 Schedule A — 4 Cylinder 38 Schedule B — 6 Cylinder 54 Explanation of Maintenance Items 70 Vehicle Identification 74 Find It Online For your convenience, scheduled maintenance information for your vehicle is also available at www.ToyotaOwnersOnline.com. From the site’s home page, go to the “Scheduled Maintenance” link. Then select your vehicle’s model name, model year and current time or mileage. You’ll be able to instantly view the recommended maintenance items for your vehicle. Table of Contents 3

A t Toyota, our top priority is always our customers. We know your Toyota is an important part of your life and something you depend on every day. That’s why we’re dedicated to building products of the highest quality and reliability. Our excellent warranty coverage is evidence that we stand behind the quality of our vehicles. We’re confident — as you should be — that your Toyota will provide you with many years of enjoyable driving. To further demonstrate our commitment to our customers’ satisfaction, occasionally we may establish a special policy adjustment to pay for specific repairs that are no longer covered by warranty. When we establish such a policy adjustment, we mail details to all applicable owners we have on record. That’s why it’s important to send in the card at the back of this booklet if you change your address or if you’ve purchased this vehicle from a previous owner. To provide you with added protection against unexpected service costs, we offer Toyota Extra Care vehicle service agreements and Toyota Auto Care pre-paid maintenance programs. Both offer plans to meet a wide variety of needs. Your dealership can help you select the plan that’s best for you. Our goal is for every Toyota customer to enjoy outstanding quality, dependability and peace of mind throughout their ownership experience. We want you to be a satisfied member of the Toyota family for many miles to come. Pages 5–31 of this booklet describe the terms of Toyota warranty coverage as well as general owner responsibilities. The scheduled maintenance section describes your vehicle’s maintenance requirements. Be sure to review this information carefully, since proper maintenance is required to ensure that warranty coverage remains intact. All information in this booklet is the latest available at the time of publication and, with the exception of the emission control warranties, is subject to change without notice. Satisfaction Down the Road WARRANTY 4 Introduction

THE NEW WORLD OF ANTI-THEFT TECHNOLOGY This Toyota vehicle may be equipped with an electronic “immobilizer” anti-theft system. When the key is inserted into the ignition switch it transmits an electronic code to an immobilizer computer. The engine will only start if the code in the key matches the code in the immobilizer. If the code does not match, the immobilizer disables the ignition and fuel systems. While an exact physical copy of the key will open the door and allow retrieval of items locked in the vehicle, it won’t start the vehicle unless the key has the same code as the immobilizer. SECURITY For security purposes, access to key codes and service procedures for electronically registering replacement keys is restricted. Only a Toyota dealer or certain bonded/registered independent locksmiths can generate replacement keys. The Immobilizer Key WARRANTY Introduction 5

REPLACING THE KEY Upon purchase, each vehicle should have two master keys, one valet key and an aluminum tag with a key-code imprinted on it. To generate a fully functional replacement key (one that will both open the doors and start the engine), one of the master keys is required. To make a key that will open the door for retrieval of items locked inside the vehicle, the valet key or aluminum key-code tag can be used. If a master key or the aluminum key-code tag is not available, a Toyota dealer or certain registered locksmiths can obtain the key code from a restricted-access database. These businesses can also access a service utility to reprogram the immobilizer if all registered master keys have been lost. If a Toyota dealer is not available, please refer to www.aloa.org to find a bonded/registered locksmith who performs high security key service. KEEPING THE KEY SAFE Replacing an immobilizer key may be costly. It is advisable to keep a spare master key and the aluminum key-code tag in a safe place. If you record the key-code in more than one place, do not record it in a way that can be easily identified and associated with the vehicle. For example, don’t leave the code somewhere that can be accessed by a valet. It is wise to keep a copy of the key-code outside of the vehicle. If the vehicle was delivered with less than all three keys and the aluminum key-code tag, consider having the Toyota dealer or a qualified independent automotive locksmith make a duplicate key before you need it. The Immobilizer Key WARRANTY 6 Introduction

W e realize that your confidence in the quality and reliability of our products was a key factor in your decision to buy a Toyota. We also know how disruptive the loss of transportation can be to your daily routine. That’s why we’re pleased to offer you the benefits of our Transportation Assistance Policy. Under this policy, you are eligible for transportation assistance if your Toyota must be kept overnight for warranty-covered repairs. The policy applies when your vehicle must be kept overnight for any of the following reasons: • The warranty repairs will take longer than one day to complete. • The warrantable condition requires extensive diagnosis. • The parts needed for the warranty repairs are not readily available and your vehicle is inoperative or unsafe to drive. The policy does not apply when warranty repairs can be completed in one day but the vehicle must be kept overnight due to dealer or owner scheduling conflicts. The Transportation Assistance Policy applies for the duration of the New Vehicle Limited Warranty. The policy applies to all 2010 model-year Toyotas sold and serviced by authorized Toyota dealerships in the mainland United States and Alaska. For further details, please consult your Toyota dealer. Transportation Assistance WARRANTY Introduction 7

B oth Toyota and your Toyota dealer are dedicated to serving your automotive needs. Your complete satisfaction is our first priority. Should you have a problem or concern — either during or after the warranty period — please take the following steps to ensure the quickest possible response: Step 1 Discuss the situation with a dealership manager, such as the service manager or customer relations manager. In most cases, a satisfactory solution can be reached at this step. Step 2 If the dealership does not address your concern to your satisfaction, call the Toyota Customer Experience Center at (800) 331-4331. Please have the following information ready when you call: • Your Toyota’s vehicle identification number (located on the driver’s side corner of the dashboard, under the window) • Current mileage on your vehicle • Name of your Toyota dealership A Toyota customer relations representative will assist you in working with the dealership to find a satisfactory solution. Step 3 If your concern has still not been resolved to your satisfaction, Toyota offers additional assistance through the Dispute Settlement Program, a dispute resolution program administered by the National Center for Dispute Settlement. The purpose of the Dispute Settlement Program is to resolve disputes through arbitration — a process by which two parties authorize an independent third party to hear and resolve a dispute. The program is informal and free of charge. To request that your case be reviewed through the program, complete the customer claim form in the Owner’s Warranty Rights Notification booklet (found in your glove box) and mail it to: National Center for Dispute Settlement P.O. Box 688 Mt. Clemens, MI 48046 If you would like to request a customer claim form, call the Toyota Customer Experience Center at (800) 331-4331. When you call, please have your vehicle identification number, the current mileage on your Toyota and the names of your selling and servicing dealerships. If You Need Assistance WARRANTY 8 Introduction

2011 Toyota 4Runner OEM Service & Repair Manual (+ Owners Manual)

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