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 2004 Mercedes-Benz E-Class E320 Owners Manual
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E 320 
E 320 4MATIC 
E 500 
E 500 4MATIC 
E 55 AMG 

Our company and staff congratulate you 
on the purchase of your new 
Mercedes-Benz. 
Your selection of our product is a demon- 
stration of your trust in our company 
name. Furthermore, it exemplifies your 
desire to own an automobile that will be as 
easy as possible to operate and provide 
years of service. 
Your Mercedes-Benz represents the ef- 
forts of many skilled engineers and crafts- 
men. To help assure your driving pleasure, 
as well as your and your passengers' safe- 
ty, we ask you to make a small investment 
of time: 
 Please read this manual carefully, then 
return it to your vehicle where it will be 
handy for your reference. 
 Please follow the recommendations 
contained in this manual. They are de- 
signed to assist you with the operation 
of your Mercedes-Benz. 
 Please pay attention to the warnings 
and cautions contained in this manual. 
They are designed to help improve the 
safety of the vehicle operator and oc- 
cupants. 
We extend our best wishes for many miles 
of safe, pleasurable driving. 
Mercedes-Benz USA, LLC 
A DaimlerChrysler Company 

Contents 
Introduction .......................................... 9 
Product information................................ 9 
Operator’s Manual ............................... 10 
Service and warranty information .. 10 
Important notice for California 
retail buyers and lessees of 
Mercedes-Benz automobiles .......... 11 
Maintenance .................................. 12 
Roadside Assistance ...................... 12 
Change of address or ownership.... 12 
Operating your vehicle outside 
the USA or Canada......................... 13 
Where to find it .................................... 14 
Symbols ............................................... 15 
Operating safety .................................. 16 
Proper use of the vehicle ............... 16 
Problems with your vehicle .................. 17 
Reporting safety defects...................... 18 
Reporting safety defects ................ 18 
At a glance .......................................... 19 
Cockpit ................................................. 20 
Instrument cluster ................................ 22 
Multifunction steering wheel ................ 24 
Center console ..................................... 25 
Upper part ...................................... 25 
Lower part ...................................... 26 
Overhead control panel ........................ 27 
Door control panel................................ 28 
Getting started ................................... 29 
Unlocking ............................................. 30 
Unlocking with the SmartKey ......... 30 
Unlocking with KEYLESS-GO*......... 32 
Adjusting .............................................. 34 
Seats .............................................. 34 
Steering wheel ................................ 37 
Mirrors ............................................ 38 
Driving .................................................. 40 
Fastening the seat belts ................. 40 
Starting the engine ......................... 43 
Switching on headlamps ................. 47 
Turn signals and high beam ............ 47 
Windshield wipers ........................... 48 
Problems while driving.................... 50 
Parking and locking .............................. 51 
Parking brake ................................. 51 
Switching off headlamps................. 52 
Turning off engine ........................... 52 

Contents 
Safety and Security ........................... 55 
Occupant safety ................................... 56 
Airbags ........................................... 57 
Seat belts ....................................... 62 
Children in the vehicle .................... 65 
Blocking of rear door window 
operation ........................................ 72 
Panic alarm .......................................... 73 
Activating ....................................... 73 
Deactivating ................................... 73 
Driving safety systems ......................... 74 
ABS ................................................ 74 
BAS ................................................ 76 
ESP................................................. 76 
The SBC brake system ................... 79 
Four wheel electronic traction 
system (4MATIC) with the ESP ....... 82 
Anti-theft systems................................ 83 
Immobilizer..................................... 83 
Anti-theft alarm system .................. 84 
Tow-away alarm ............................. 85 
Controls in detail ............................... 87 
Locking and unlocking ......................... 88 
SmartKey ....................................... 88 
SmartKey with KEYLESS-GO* ........ 91 
Opening the doors from the inside. 97 
Opening the trunk .......................... 97 
Closing the trunk............................ 99 
Trunk lid opening/closing 
system* ......................................... 99 
Trunk lid emergency release ........ 104 
Separately locking the trunk ........ 105 
Separately unlocking the trunk .... 106 
Automatic central locking ............ 106 
Locking and unlocking from 
the inside ..................................... 107 
Seats ................................................. 108 
Easy-entry/exit feature* ............. 108 
Removing and installing front 
seat head restraints ..................... 109 
Rear seat head restraints ............. 110 
Multicontour seat* ....................... 111 
Drive-Dynamic seat* ................... 112 
Heated seats* .............................. 113 
Seat ventilation* .......................... 114 
Memory function ............................... 116 
Storing positions in memory ........ 117 
Recalling positions from 
memory........................................ 117 
Storing exterior rear view 
mirror parking position ................ 118 
Lighting ............................................. 119 
Exterior lamp switch .................... 119 
Combination switch ..................... 123 
Hazard warning flasher ................ 123 
Interior lighting ............................ 124 
Door entry lamps ......................... 125 
Trunk lamp ................................... 125 
Instrument cluster ............................. 126 
Instrument cluster illumination .... 126 
Coolant temperature gauge ......... 127 
Trip odometer .............................. 127 
Tachometer .................................. 128 
Outside temperature indicator ..... 128 

Contents 
Control system .................................. 129 
Multifunction display .................... 129 
Multifunction steering wheel ........ 130 
Menus .......................................... 132 
Standard display menu ................ 134 
AUDIO menu ................................ 134 
NAVI* menu ................................. 136 
Distronic* menu........................... 136 
Malfunction memory menu .......... 137 
Settings menu .............................. 138 
Trip computer menu..................... 153 
TEL menu* ................................... 155 
Automatic transmission ..................... 158 
One-touch gearshifting................. 159 
Gear ranges ................................. 160 
Gear selector lever position ......... 161 
Steering wheel gearshift control 
(Speedshift) E 55 AMG ................. 162 
Program mode selector switch..... 164 
Accelerator position ..................... 164 
Manual shift program E 55 AMG .. 165 
Emergency operation 
(Limp Home Mode) ...................... 167 
Good visibility ..................................... 168 
Rear view mirror ........................... 168 
Windshield wipers ......................... 169 
Headlamp cleaning system* ......... 170 
Sun visors ..................................... 170 
Rear window sunshade* ............... 172 
Roller sunblind* in the rear doors. 172 
Rear window defroster .................. 173 
Climate control ................................... 174 
Setting the temperature................ 178 
Adjusting air distribution............... 178 
Adjusting air volume ..................... 179 
Defrosting ..................................... 179 
Air recirculation mode .................. 180 
Deactivating the climate 
control system .............................. 181 
Air conditioning............................. 182 
Residual heat and ventilation* ...... 182 
Automatic climate control* ................ 184 
Setting the temperature ............... 188 
Adjusting air distribution .............. 189 
Adjusting air volume ..................... 190 
Maximum cooling MAX COOL ....... 190 
Defrosting ..................................... 190 
Air recirculation mode .................. 191 
Charcoal filter ............................... 192 
Deactivating the climate 
control system .............................. 193 
Air conditioning ............................ 194 
Residual heat and ventilation........ 194 
Rear air conditioning..................... 195 
Power windows .................................. 197 
Opening and closing the windows 197 
Synchronizing power windows ...... 200 
Sliding/pop-up roof* ......................... 201 
Opening and closing the 
sliding/pop-up roof ...................... 201 
Synchronizing the 
sliding/pop-up roof ...................... 204 

Contents 
Panorama sliding/pop-up roof* ........ 205 
Opening and closing the 
roller sunblinds............................. 205 
Opening and closing the 
panorama sliding/pop-up roof ..... 206 
Synchronizing the panorama 
sliding/pop-up roof ..................... 209 
Solar panel* ................................. 210 
Driving systems ................................. 211 
Cruise control ............................... 211 
Distronic*..................................... 214 
Airmatic DC (Dual Control)* ......... 226 
Parktronic system* 
(Parking assist) ............................. 229 
Loading .............................................. 233 
Roof rack*.................................... 233 
Ski sack* ..................................... 233 
Split rear bench seat* .................. 236 
Expanding the cargo area*........... 239 
Loading instructions..................... 240 
Cargo tie-down rings* .................. 241 
Useful features .................................. 242 
Interior storage spaces ................ 242 
Ashtrays ....................................... 246 
Cigarette lighter ........................... 247 
12-V socket* ................................ 248 
Heated steering wheel* ............... 248 
Telephone* .................................. 249 
Tele Aid* ...................................... 250 
Garage door opener ..................... 258 
Operation ......................................... 265 
The first 1000 miles (1500 km) ......... 266 
Driving instructions ........................... 267 
Drive sensibly – save fuel ............. 267 
Drinking and driving ..................... 267 
Pedals .......................................... 267 
Power assistance ......................... 268 
Brakes .......................................... 268 
Driving off .................................... 270 
Parking......................................... 270 
Tires ............................................. 270 
Hydroplaning................................ 271 
Tire traction ................................. 272 
Tire speed rating .......................... 272 
Winter driving instructions ........... 273 
Standing water ............................. 274 
Passenger compartment .............. 274 
Driving abroad ............................. 274 
Control and operation of 
radio transmitter .......................... 275 
Catalytic converter....................... 275 
Emission control .......................... 276 
Coolant temperature.................... 277 

Contents 
At the gas station .............................. 278 
Check regularly and before 
a long trip..................................... 279 
Engine compartment ......................... 281 
Hood ............................................ 281 
Engine oil ..................................... 282 
Transmission fluid level ................ 285 
Coolant level ................................ 285 
Battery ......................................... 287 
Windshield washer system and 
headlamp cleaning system* ......... 288 
Tires and wheels ................................ 289 
Important guidelines .................... 289 
Life of tire..................................... 290 
Direction of rotation..................... 290 
Checking tire inflation pressure ... 290 
Rotating wheels ........................... 293 
Winter driving ..................................... 295 
Winter tires ................................... 295 
Block heater* (Canada only) ......... 296 
Snow chains.................................. 296 
Maintenance....................................... 297 
Flexible Service System PLUS 
(FSS PLUS).................................... 297 
Clearing the service indicator ....... 298 
Service term exceeded ................. 298 
Calling up the service indicator ..... 298 
Resetting the service indicator ..... 298 
Setting the date for special 
works ............................................ 300 
Calling up the service data 
information ................................... 301 
Vehicle care........................................ 302 
Cleaning and care of vehicle ......... 302 
Practical hints .................................. 309 
What to do if … ................................... 310 
Lamps in instrument cluster ......... 310 
Lamp in center console ................ 317 
Messages in the display................ 318 
Where will I find ...? ............................ 350 
First aid kit.................................... 350 
Vehicles with TIREFIT kit 
(E 55 AMG) ................................... 350 
Spare wheel .................................. 350 
Luggage box ................................. 351 
Vehicle tool kit .............................. 352 
Unlocking/locking in an emergency.. 353 
Unlocking the vehicle ................... 353 
Locking the vehicle ....................... 354 
Changing batteries in the 
SmartKey/ SmartKey with 
KEYLESS-GO* ............................... 355 
Fuel filler flap emergency release . 357 
Manually unlocking the 
transmission selector lever ........... 357 
Opening/closing in an emergency..... 358 
Sliding/pop-up roof* or panorama 
sliding/pop-up roof* .................... 358 

Contents 
Replacing bulbs ................................. 359 
Bulbs ............................................ 359 
Replacing bulbs for front lamps.... 361 
Replacing bulbs for rear lamps ..... 363 
Replacing wiper blades ...................... 364 
Removing wiper blades ................ 364 
Installing wiper blades .................. 365 
Flat tire .............................................. 366 
Preparing the vehicle.................... 366 
Sealing tires with TIREFIT 
(E 55 AMG) ................................... 366 
Mounting the spare wheel ............ 370 
Batteries ............................................ 375 
Disconnecting the battery ............ 376 
Removing the battery ................... 377 
Charging and reinstalling 
the battery.................................... 377 
Reconnecting the battery ............. 377 
Jump starting ..................................... 378 
Towing the vehicle ............................. 381 
Installing towing eye bolt.............. 384 
Fuses ................................................. 385 
Fuse box in passenger 
compartment................................ 385 
Technical data ................................. 387 
Spare parts service ............................ 388 
Warranty coverage............................. 389 
Loss of Service and Warranty 
Information Booklet ..................... 389 
Identification labels ........................... 390 
Layout of poly-V-belt drive ................. 391 
E 320/E 500 ............................... 391 
E 55 AMG ..................................... 391 
Engine................................................ 392 
Rims and tires.................................... 394 
Same size tires ............................. 394 
Mixed size tires 
(E 55 AMG only) ........................... 396 
Minispare wheel ........................... 396 
Electrical system ............................... 397 
Main dimensions ............................... 398 
Weights.............................................. 399 
Fuels, coolants, lubricants etc........... 400 
Capacities .................................... 400 
Engine oils ................................... 403 
Engine oil additives ...................... 403 
Air conditioning refrigerant .......... 403 
Brake fluid.................................... 403 
Premium unleaded gasoline ......... 404 
Fuel requirements ........................ 404 
Gasoline additives ........................ 404 
Coolants ...................................... 405 
Windshield and headlamp 
washer system ............................. 407 
Consumer information ....................... 408 
Uniform tire quality grading ......... 408 
Technical terms............................... 411 
Index................................................. 417 

9 
Product information 
 
Introduction 
Product information 
Please observe the following in your own 
best interest: 
We recommend using genuine 
Mercedes-Benz parts as well as conversion 
parts and accessories explicitly approved 
by us for your vehicle model. 
We have tested these parts to determine 
their reliability, safety and special suitabili- 
ty for Mercedes-Benz vehicles. 
We are unable to make an assessment for 
other products and therefore cannot be 
held responsible for them, even if in indi- 
vidual cases an official approval or authori- 
zation by governmental or other agencies 
should exist. Use of such parts and acces- 
sories could adversely affect the safety, 
performance or reliability of your vehicle. 
Please do not use them. 
Genuine Mercedes-Benz parts as well as 
conversion parts and accessories ap- 
proved by us are available at your autho- 
rized Mercedes-Benz Center where you will 
receive comprehensive information, also 
on permissible technical modifications, 
and where proper installation will be per- 
formed. 

10 
Introduction 
Operator’s Manual 
 Operator’s Manual 
This Operator’s Manual contains a great 
deal of useful information. We urge you to 
read it carefully and familiarize yourself 
with the vehicle before driving. 
For your own safety and longer service life 
of the vehicle, we urge you to follow the in- 
structions and warnings contained in this 
manual. Ignoring them could result in dam- 
age to the vehicle or personal injury to you 
or others. Vehicle damage caused by fail- 
ure to follow instructions is not covered by 
the Mercedes-Benz Limited Warranty. 
Your vehicle may have some or all of the 
equipment described in this manual. 
Therefore, you may find explanations for 
optional equipment not installed in your 
vehicle. If you have any questions about 
the operation of any equipment, your au- 
thorized Mercedes-Benz Center will be 
glad to demonstrate the proper proce- 
dures. 
We continuously strive to improve our 
product, and ask for your understanding 
that we reserve the right to make changes 
in design and equipment. Therefore, infor- 
mation, illustrations and descriptions in 
this Operator’s Manual might differ from 
your vehicle. 
Optional equipment is also described in 
this manual, including operating instruc- 
tions wherever necessary. Since they are 
special-order items, the descriptions and 
illustrations herein may vary slightly from 
the actual equipment of your vehicle. 
If there are any equipment details that are 
not shown or described in this Operator’s 
Manual, your authorized Mercedes-Benz 
Center will be glad to inform you of correct 
care and operating procedures. 
The Operator’s Manual and Service Book- 
let are important documents and should be 
kept with the vehicle. 
Service and warranty information 
The Service and Warranty Information 
Booklet contains detailed information 
about the warranties covering your 
Mercedes-Benz, including: 
 New Car Limited Warranty 
 Emission System Warranty 
 Emission Performance Warranty 
 California, Maine, Massachusetts, and 
Vermont Emission Control System 
Warranty 
(California, Maine, Massachusetts, and 
Vermont only) 
 State Warranty Enforcement Laws 
(Lemon Laws) 
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What's Included?
 
 
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 Full Search Facility
 
 
 
 Print one or all pages of your manual
 
 
 
  
 $24.99
  
 
 
 Gain immediate access to a comprehensive manual available in PDF format, compiled from the factory owner's manual. This manual mirrors the content of the traditional physical version and encompasses:
- Introduction
 - Instrument Cluster
 - Entertainment Systems
 - Climate Controls
 - Lights
 - Driver Controls
 - Locks and Security
 - Seating and Safety Restraints
 - Driving
 - Customer Assistance
 - Reporting safety defects (U.S. only)
 - Cleaning
 - Maintenance and Specifications
 - Engine compartment
 - Engine oil
 - Battery
 - Fuel information
 - Air filter(s)
 - Part numbers
 - Refill capacities
 - Lubricant specifications
 - Accessories
 
This manual can be opened using a PDF reader such as Acrobat Reader, Foxit, or a similar application, and is compatible with any device capable of reading a PDF file.
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