WHIRLPOOL DUET Sport WASHER Repair Service Manual

L-97 SERVICE MANUAL WHIRLPOOL & MAYTAG 27” FRONT-LOAD WASHERS W11169652A

ii n Whirlpool & Maytag Front-Load Washers FORWARD This Whirlpool Service Manual, (Part No. W11169652A), provides the In-Home Service Professional with service informaon for the “WHIRLPOOL & MAYTAG 27” FRONT-LOAD WASHERS.” The Wiring Diagram used in this Service Manual is typical and should be used for training purposes only. Always use the Wiring Diagram supplied with the product when servicing the washer. For speciﬁc operang and installaon informaon on the model being serviced, refer to the “Use and Care Guide” or “Installaon Instrucons” provided with the washer. GOALS AND OBJECTIVES The goal of this Service Manual is to provide informaon that will enable the In-Home Service Professional to properly diagnose malfuncons and repair the “WHIRLPOOL & MAYTAG FRONT-LOAD WASHERS.” The objecves of this Service Manual are to: • Understand and follow proper safety precauons. • Successfully troubleshoot and diagnose malfuncons. • Successfully perform necessary repairs. • Successfully return the washer to its proper operaonal status. WHIRLPOOL CORPORATION assumes no responsibility for any repairs made on our products by anyone other than authorized In-Home Service Professionals. Copyright © 2019, Whirlpool Corporaon, Benton Harbor, MI 49022

Whirlpool & Maytag Front-Load Washers n iii TABLE OF CONTENTS WHIRLPOOL & MAYTAG FRONT-LOAD WASHERS SECTION 1 — GENERAL INFORMATION WASHER SAFETY .................................................................................................................................1-2 WHIRLPOOL CONTROL PANEL & FEATURES (HMI IN DOOR MODELS) ..............................................1-3 WHIRLPOOL CONTROL PANEL & FEATURES (CONSOLE MODELS) .....................................................1-4 MAYTAG CONTROL PANEL & FEATURES (CONSOLE MODELS) ...........................................................1-6 DISPENSERS - WHIRLPOOL WASHERS ONLY ......................................................................................1-9 DISPENSERS - MAYTAG WASHERS ONLY ............................................................................................1-9 MODEL & SERIAL NUMBER LOCATION ............................................................................................ 1-10 WIRING DIAGRAM LOCATION .......................................................................................................... 1-10 MODEL AND SERIAL NUMBER NOMENCLATURE ............................................................................ 1-11 CLEANING THE DRAIN PUMP FILTER/DRAINING RESIDUAL WATER ............................................... 1-12 PRODUCT SPECIFICATIONS .............................................................................................................. 1-13 SECTION 2 — DIAGNOSTICS & TROUBLESHOOTING WHIRLPOOL & MAYTAG DIAGNOSTICS (CONSOLE MODELS) ............................................................2-2 WHIRLPOOL CONTROL PANEL ........................................................................................................2-2 MAYTAG CONTROL PANEL..............................................................................................................2-3 ABBREVIATIONS ............................................................................................................................2-4 DIAGNOSTIC GUIDE .......................................................................................................................2-4 SERVICE DIAGNOSTIC MODE ..........................................................................................................2-4 ACTIVATING SERVICE DIAGNOSTIC MODE ......................................................................................2-4 SERVICE DIAGNOSTIC MENU ..........................................................................................................2-4 HUMAN-MACHINE INTERFACE (HMI) TEST .....................................................................................2-5 SOFTWARE VERSION DISPLAY ........................................................................................................2-5 LOAD TEST AND QUICK SERVICE CYCLE...........................................................................................2-6 LOAD TEST CHART .........................................................................................................................2-6 QUICK SERVICE CYCLE CHART.........................................................................................................2-7 FAULT/ERROR CODES ....................................................................................................................2-8 WHIRLPOOL DIAGNOSTICS (LCD IN DOOR MODELS) ........................................................................2-9 ABBREVIATIONS ............................................................................................................................2-9 DIAGNOSTIC GUIDE .......................................................................................................................2-9 SERVICE DIAGNOSTIC MODE ..........................................................................................................2-9 ACTIVATING SERVICE DIAGNOSTIC MODE ......................................................................................2-9 SERVICE DIAGNOSTIC MODE TESTS .............................................................................................. 2-10 COMPONENT ACTIVATION ........................................................................................................... 2-11 QUICK SERVICE CYCLE .................................................................................................................. 2-12 FAULT/ERROR CODES........................................................................................................................ 2-13 TROUBLESHOOTING GUIDE ............................................................................................................. 2-16 MANUALLY UNLOCKING THE DOOR ................................................................................................ 2-20 SECTION 3 — COMPONENT TESTING COMPONENT TESTING: SAFETY INFORMATION ................................................................................3-2 WIRING DIAGRAM - WHIRLPOOL WASHER, LCD IN DOOR MODELS ................................................3-3 WIRING DIAGRAM - WHIRLPOOL WASHER, CONSOLE MODELS.......................................................3-4 WIRING DIAGRAM - MAYTAG WASHER, CONSOLE MODELS .............................................................3-5 COMPONENT TESTING .......................................................................................................................3-6 TEST #1: ACU POWER CHECK ..............................................................................................................3-6 ACU BOARD/CONNECTORS & PINOUTS.............................................................................................3-7 TEST #2A: HUMAN-MACHINE INTERFACE (HMI) LCD IN DOOR MODELS ..........................................3-8 TEST #2B: HUMAN-MACHINE INTERFACE (HMI) CONSOLE MODELS ................................................3-9 TEST #3: MOTOR CIRCUIT ................................................................................................................. 3-10 TEST #4: DOOR LOCK SYSTEM .......................................................................................................... 3-11 Continued on next page . . .

iv n Whirlpool & Maytag Front-Load Washers PRODUCT SPECIFICATIONS & WARRANTY INFORMATION SOURCES (inside back cover) TEST #5: DRUM LIGHT ...................................................................................................................... 3-12 TEST #6: WATER INLET VALVES ......................................................................................................... 3-13 TEST #7: WATER LEVEL SENSOR ....................................................................................................... 3-14 TEST #8: DRAIN/RECIRCULATION PUMP .......................................................................................... 3-15 TEST #9: WASH HEATING ELEMENT.................................................................................................. 3-16 TEST #10: WASH TEMPERATURE SENSOR ........................................................................................ 3-17 TEST #11A: SINGLE DOSE DISPENSER ............................................................................................... 3-18 TEST #11B: OPTIMAL DISPENSER-DOSING PUMP ........................................................................... 3-19 TEST #12A: DRAWER BULK DISPENSER ............................................................................................ 3-20 TEST #12B: DRAWER BULK DISPENSER LEVEL SENSING .................................................................. 3-21 TEST #13: VENT FAN MOTOR ............................................................................................................ 3-22 TEST #14: VENT BAFFLE SOLENOID .................................................................................................. 3-23 TEST #15: DRY HEATING ELEMENT ................................................................................................... 3-24 TEST #16: DRY TEMPERATURE SENSOR............................................................................................ 3-25 TEST #17: DRY BLOWER MOTOR ...................................................................................................... 3-26 SECTION 4 — COMPONENT ACCESS REMOVING THE TOP PANEL ...............................................................................................................4-2 REMOVING THE REAR PANEL .............................................................................................................4-3 REMOVING THE WATER LEVEL SWITCH .............................................................................................4-4 REMOVING THE RFI FILTER ................................................................................................................4-5 REMOVING THE DRUM LIGHT ............................................................................................................4-6 REMOVING THE DVT FAN/VENT ASSEMBLY ......................................................................................4-7 REMOVING THE WATER INLET VALVES ..............................................................................................4-8 REMOVING THE APPLIANCE CONTROL UNIT (ACU) ..........................................................................4-9 REMOVING THE TOP REAR BRACKET ............................................................................................... 4-10 REMOVING THE WASH HEATER/THERMISTOR ASSEMBLY.............................................................. 4-11 REMOVING THE DRYER HEATING CHANNEL ASSEMBLY ................................................................. 4-12 REMOVING THE CONDENSER DUCT ASSEMBLY .............................................................................. 4-13 REMOVING THE DOOR ASSEMBLY ................................................................................................... 4-14 REMOVING THE DOOR LOCK ASSEMBLY ......................................................................................... 4-15 REMOVING THE FRONT CONSOLE ................................................................................................... 4-16 REMOVING THE FRONT PANEL ........................................................................................................ 4-17 REMOVING THE SINGLE DOSE DISPENSER ASSEMBLY .................................................................... 4-18 REMOVING THE DIRECT DRIVE MOTOR .......................................................................................... 4-19 REMOVING THE BULK DISPENSE ASSEMBLY ................................................................................... 4-20 REMOVING THE DRAIN/RECIRCULATION PUMPS ........................................................................... 4-22 REMOVING THE TUB ASSEMBLY ...................................................................................................... 4-23 SECTION 5 — CONNECTIVITY INTERNET CONNECTIVITY GUIDE.......................................................................................................5-2 INITIAL SETUP .....................................................................................................................................5-2 DOWNLOAD AND INSTALL WITH TOUCH SCREEN .............................................................................5-2 DOWNLOAD AND INSTALL WITH NON-TOUCH SCREEN ....................................................................5-2 TROUBLESHOOTING GUIDE ...............................................................................................................5-3 WHIRLPOOL & MAYTAG FRONT-LOAD WASHERS SECTION 3 — COMPONENT TESTING (CONTINUED) TABLE OF CONTENTS

GENERAL INFORMATION Whirlpool & Maytag Front-Load Washers n 1-1 Section 1: General Information This secon provides general safety, parts, and informaon for the “Whirlpool & Maytag Front-Load Washers.” n Washer Safety n Whirlpool Control Panel & Features (HMI in Door) n Whirlpool Control Panel & Features (Console) n Maytag Control Panel & Features (Console) n Dispensers – Whirlpool Washers n Dispensers – Maytag Washers n Wiring Diagram Locaon n Model & Serial Number Locaon n Model & Serial Number Nomenclature n Cleaning the Drain Pump/Draining Residual Water n Product Speciﬁcaons

1-2 n Whirlpool & Maytag Front-Load Washers GENERAL INFORMATION Washer Safety You can be killed or seriously injured if you don't immediately You can be killed or seriously injured if you don't follow All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed. Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages. This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others. All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.” These words mean: follow instructions. instructions. DANGER WARNING

GENERAL INFORMATION Whirlpool & Maytag Front-Load Washers n 1-3 Whirlpool Control Panel & Features (HMI in Door Model) Not all features and cycles are available on all models. NOTE: The control panel features a sensive surface that responds to a light touch of your finger. To ensure your selecons are registered, touch the control panel with your fingerp, not your fingernail. When selecng a seng or opon, simply touch the appropriate buon. POWER BUTTON Touch to power up the washer. HOME BUTTON Touch this buon and the LCD screen will show the home screen, where you can select your cycle, sengs, and opons.. FAVORITES BUTTON Stores and accesses your favorite cycles and a history of your recently run cycles. LCD SCREEN Use this screen to select cycle, sengs, opons, etc. REMOTE ENABLE BUTTON Download the Whirlpool™ app and follow the instrucons to connect your washer to your home Wi-Fi network. You may also visit www.whirlpool.com/connect. In Canada, visit www.whirlpool.ca/connect. Aﬅer connecng to WiFi, touch the REMOTE ENABLE buon any me you want to use the app. Touching this buon locks out the LCD screen and you will be prompted with a message about the washer waing for input from the app. If you want to exit this mode, touch the REMOTE ENABLE buon again. START/PAUSE BUTTON Touch and hold to start, or touch to pause a cycle. When you start a cycle, the door will lock, the washer will sense the load size, and the wash cycle will begin. TOOLS BUTTON The Tools buon gives access to many other sengs, ulity cycles, preferences, and informaon (see next column). Touch the TOOLS buon to access the Tools screen, which contains the following (you will need to scroll down with your finger to access all of the selecons): 1 2 3 4 5 6 7 1 3 2 6 5 7 4 Temperature WARM Spin Speed EXTRA FAST Auto Dry Dry What to Wash REGULAR How to Wash NORMAL 4:28 3:15 Load & Go™ Dispenser 1 Touch this icon to access Load & Go™ Status Dispenser 1 and choose between; Acve, Disabled (1 Cycle), or Off (Permanently), and select detergent concentraon of 2X, 3X, 4X, 5X, 6X, and 8X. Load & Go™ Dispenser 2 Touch this icon to access Load & Go™ Status Dispenser 1 and choose between; Acve, Disabled (1 Cycle), or Off (Permanently), choose between Soﬅener or Detergent content, and select detergent concentraon of 2X, 4X, 6X, and 8X. Control Lock Touch this icon to lock the controls. Swipe up to unlock. Mute Touch this icon to mute or unmute sounds. Ulity Cycles Touch this icon to access the following ulity cycles: Drain & Spin and the Clean Washer with affresh® cycle. Touch the ulity cycle you wish to use and follow the screen prompts. NOTE: To get a Rinse & Spin cycle, select Drain & Spin and the Extra Rinse opon. Preferences Touch to access Times and Dates, Sound Volume, Display Sengs, and Regional. Follow the screen prompts. WiFi Touch to access Connect to Network, SAID (Smart Appliance ID) Codes, Mac Address, and WiFi. Follow the screen prompts. Info Touch to access Service & Support, Store Demo Mode, Restore Factory, WiFi Terms and Condions, and Soﬅware Terms and Condions. Follow the screen prompts. NOTE: All changes to sengs will remain in effect unl sengs are changed again. 7 6

1-4 n Whirlpool & Maytag Front-Load Washers GENERAL INFORMATION Whirlpool Control Panel & Features (Console Models) NOTES: ■ Not all features and cycles are on all models. ■ If your model has a touch interface, the control panel features a sensitive surface that responds to a light touch of your finger. To ensure your selections are registered, touch the control panel with your fingertip, not your fingernail. When selecting a setting or option, simply touch its name. ■ If your model has physical buttons, make sure to press the button firmly. ■ At cycle completion, your setting and option choices will be remembered for the next cycle. However, if power to the washer is lost, the settings and options will go back to the factory defaults. 1 2 2 WHAT to wash HOW to wash 3 Cycles and settings vary by model. POWER Select to turn the washer on and off. Select to stop/cancel a cycle at any time. WHAT TO WASH/HOW TO WASH First determine what items are in the load that you are trying to wash. Use that to guide your “What to Wash” selection. Then determine how you want the washer to wash them and make the appropriate “How to Wash” selection. 1 2 Estimated Time Remaining The Estimated Time Remaining shows the time required for the cycle to complete. Factors such as load size, modifiers, options selected, and water pressure may affect the time shown in the display. Tightly packed loads, unbalanced loads, or excessive suds may cause the washer to lengthen the cycle time as well. Sensing When Start/Pause is touched the washer will chime, indicating it is starting. The drum will make a partial turn. The door will click when it locks. Once the door has locked, the washer will begin spinning to sense the load size. This sensing process will continue throughout the cycle. After the load size is sensed, the estimated time based on load size will be displayed and water will be added. You may hear water flowing through the dispenser, adding detergent to the load. The actual cycle time may be lengthened; however, the display will continue to show the estimated time. 4 7 5 KROG  VHF IRU &\FOH 6LJQDO KROG  VHF IRU &RQWURO /RFN KROG  VHF IRU )DQ)UHVK KROG  VHF IRU 3UH6RDN 6 START/PAUSE Touch and hold for 3 seconds until the light above Start/ Pause comes on to start a cycle, or touch once while a cycle is in process to pause it. CYCLE STATUS DISPLAY The Cycle Status Display shows the progress of a cycle. At each stage of the process, you may notice sounds or pauses that are different from traditional washers. 3 4

GENERAL INFORMATION Whirlpool & Maytag Front-Load Washers n 1-5 Washing During the wash cycle, this will display to let you know the cycle is in progress. Drying (on some models) During a drying cycle, this will display to let you know the drying cycle is in progress. Cool Down (on some models) At the end of a drying cycle, your load will go through a cool-down period. PreSoak This symbol will be displayed to let you know a presoak is in progress. Detergent Low (on some models) When detergent in the bulk dispenser is running low, the display will show the detergent level (Low). Add Garment When “Add Garment” is displayed, you may pause the washer, open the door, and add items. Touch and hold START/PAUSE to start the washer again. Door Locked The Door Locked symbol will display to indicate that the door is locked and cannot be opened without first pausing or canceling the cycle. Control Lock When the Contol Lock symbol is displayed, the buttons are disabled. Touch and hold EXTRA RINSE for 3 seconds to enable the buttons. FanFresh ® (on some models) This symbol will be displayed when the FanFresh ® option is activated. The fan will turn on and the load will tumble periodically for up to 12 hours. End Once the cycle is complete, “End” will display. Remove the load promptly for best results. CYCLE MODIFIERS When you select a cycle, its default settings will light up. Touch to adjust cycle modifiers on the washer before touching START/PAUSE. Additional wash modifiers or options selected after touching Start/Pause may not activate. Once a wash setting is selected, it is saved for the cycle selected. To return to factory default cycle settings, unplug washer for 30 seconds; then plug back in. See “Cycle Guide” NOTE: Some modifiers may increase or decrease the estimated time remaining. Temp The recommended wash temperature is preset for each cycle. Some preset temperatures can be changed. You may select a different wash temperature based on the level of soil and type of fabric being washed. For best results, use the warmest wash water safe for your fabric, following the garment label instructions. All wash temperatures feature a cold rinse. Spin The recommended spin speed is preset for each cycle. Some preset speeds can be changed. ■ Faster spin speeds mean shorter dry times, but may increase wrinkling in your load. ■ Slower spin speeds reduce wrinkling, but will leave your load more damp. Soil The recommended soil level is preset for each cycle. Some preset soil levels can be changed. For heavily soiled and sturdy fabrics, select the Heavy Soil Level setting. For lightly soiled and delicate fabrics, select the Light Soil Level setting. Lower soil level settings will help reduce tangling and wrinkling. 5 UTILITY CYCLES Clean Washer Use this every 30 washes to keep the inside of your washer fresh and clean. This cycle uses a higher water level. Use with affresh ® Washer Cleaner tablets or liquid chlorine bleach to thoroughly clean the inside of your washer. When using this cycle, the drum should be empty. This cycle should not be interrupted. See the Drain & Spin This cycle removes excess water from the load or special-care items washed by hand. Use this cycle after a power failure. For some fabrics, you may choose to set a slower spin speed. and hold DRAIN & SPIN for 3 seconds to set a Dry Only CYCLE OPTIONS You may add or remove options for each cycle. Not all options can be used with all cycles, and some are preset to work with certain cycles. Options vary by model. Steam Clean (on some models) The Steam Clean option adds additional soak and wash time to many cycles to help remove tough stains, as well as a steam boost for added cleaning power. An integrated heater helps to maintain optimal wash temperatures. See “Cycle Guide” for cycles that allow You can also touch and hold STEAM CLEAN for 3 seconds to turn cycle signals on or off. Extra Rinse Activate this option to add an extra rinse to most cycles. You can also touch and hold EXTRA RINSE for 3 seconds to disable/enable the Control Lock. You can also touch and hold WASH & DRY for 3 seconds to activate/deactivate the FanFresh ® option. Use the FanFresh ® option if you will be unable to remove the load promptly. The washer will automatically activate the fan after the cycle ends and tumble the load periodically for up to 12 hours. IMPORTANT: ■ Do not use dryer sheets. ■ Do not dry comforters or large blankets. Load & Go™ (on some models) Touch to select this option If you want to automatically add HE detergent to the wash load at the proper time. IMPORTANT: When using the dispenser cartridge with concentrated liquid detergent, be sure to change the detergent concentration settings in the control if the detergent used is different than factory preset of 2x concentration. Change the detergent concentration setting by touching and holding TEMP and SOIL for 3 seconds. You can also touch and hold LOAD & GO™ for 3 seconds to set a presoak. PreSoak (on some models) Touch to add a presoak time of your choice to a wash cycle. 6 7 Wash & Dry (on some models) Touch to add a drying cycle to your load aﬅer the wash cycle has finished. The Wash & Dry opon is designed to wash and dry 2-4 lightly soiled synthec garments, athlec uniforms, or workout wear. This opon has an extra-high-speed spin followed by intermient tumbling and fan acvaon to circulate air through the clothes.

1-6 n Whirlpool & Maytag Front-Load Washers GENERAL INFORMATION Maytag Control Panel & Features (Console Models) Not all features and cycles are available on all models. NOTES: ■ The control panel features a sensitive surface that responds to a light touch of your finger. To ensure your selections are registered, touch the control panel with your fingertip, not your fingernail. When selecting a setting or option, simply touch its name. ■ At cycle completion, your setting and option choices will be remembered for your next use of that cycle. However, if power is lost to the washer, the settings and options will go back to the factory defaults. 3 6 6 A B I D F E 2 1 5 4 A C B D F E A C D H G B 3 6 2 1 5 4 6 3 6 2 1 5 4 6 I I

WHIRLPOOL DUET Sport WASHER Repair Service Manual

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