Epson Artisan 810 + 710 Service Manual & Repair Guide

Epson Artisan 810/ Epson Stylus Photo PX810FW/TX810FW/ Epson Artisan 835/ Epson Stylus Photo PX820FWD/TX820FWD/ Epson Artisan 837/ Epson Stylus Photo PX830FWD Epson Artisan 710/ Epson Stylus Photo PX710W/TX710W/ Epson Artisan 725/ Epson Stylus Photo PX720WD/TX720WD Epson Artisan 730/ Epson Stylus Photo PX730WD/TX730WD Color Inkjet Printer SEMF09-006 SERVICE MANUAL Confidential

Confidential Notice: All rights reserved. No part of this manual may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of SEIKO EPSON CORPORATION. The contents of this manual are subject to change without notice. All effort have been made to ensure the accuracy of the contents of this manual. However, should any errors be detected, SEIKO EPSON would greatly appreciate being informed of them. The above not withstanding SEIKO EPSON CORPORATION can assume no responsibility for any errors in this manual or the consequences thereof. EPSON is a registered trademark of SEIKO EPSON CORPORATION. General Notice: Other product names used herein are for identification purpose only and may be trademarks or registered trademarks of their respective owners. EPSON disclaims any and all rights in those marks. Copyright © 2011 SEIKO EPSON CORPORATION. I&I CS Quality Assurance Department

Confidential PRECAUTIONS Precautionary notations throughout the text are categorized relative to 1) Personal injury and 2) damage to equipment. DANGER Signals a precaution which, if ignored, could result in serious or fatal personal injury. Great caution should be exercised in performing procedures preceded by DANGER Headings. WARNING Signals a precaution which, if ignored, could result in damage to equipment. The precautionary measures itemized below should always be observed when performing repair/maintenance procedures. DANGER 1. ALWAYS DISCONNECT THE PRODUCT FROM THE POWER SOURCE AND PERIPHERAL DEVICES PERFORMING ANY MAINTENANCE OR REPAIR PROCEDURES. 2. NO WORK SHOULD BE PERFORMED ON THE UNIT BY PERSONS UNFAMILIAR WITH BASIC SAFETY MEASURES AS DICTATED FOR ALL ELECTRONICS TECHNICIANS IN THEIR LINE OF WORK. 3. WHEN PERFORMING TESTING AS DICTATED WITHIN THIS MANUAL, DO NOT CONNECT THE UNIT TO A POWER SOURCE UNTIL INSTRUCTED TO DO SO. WHEN THE POWER SUPPLY CABLE MUST BE CONNECTED, USE EXTREME CAUTION IN WORKING ON POWER SUPPLY AND OTHER ELECTRONIC COMPONENTS. 4. WHEN DISASSEMBLING OR ASSEMBLING A PRODUCT, MAKE SURE TO WEAR GLOVES TO AVOID INJURIER FROM METAL PARTS WITH SHARP EDGES. WARNING 1. REPAIRS ON EPSON PRODUCT SHOULD BE PERFORMED ONLY BY AN EPSON CERTIFIED REPAIR TECHNICIAN. 2. MAKE CERTAIN THAT THE SOURCE VOLTAGES IS THE SAME AS THE RATED VOLTAGE, LISTED ON THE SERIAL NUMBER/RATING PLATE. IF THE EPSON PRODUCT HAS A PRIMARY AC RATING DIFFERENT FROM AVAILABLE POWER SOURCE, DO NOT CONNECT IT TO THE POWER SOURCE. 3. ALWAYS VERIFY THAT THE EPSON PRODUCT HAS BEEN DISCONNECTED FROM THE POWER SOURCE BEFORE REMOVING OR REPLACING PRINTED CIRCUIT BOARDS AND/OR INDIVIDUAL CHIPS. 4. IN ORDER TO PROTECT SENSITIVE MICROPROCESSORS AND CIRCUITRY, USE STATIC DISCHARGE EQUIPMENT, SUCH AS ANTI-STATIC WRIST STRAPS, WHEN ACCESSING INTERNAL COMPONENTS. 5. REPLACE MALFUNCTIONING COMPONENTS ONLY WITH THOSE COMPONENTS BY THE MANUFACTURE; INTRODUCTION OF SECOND-SOURCE ICs OR OTHER NON-APPROVED COMPONENTS MAY DAMAGE THE PRODUCT AND VOID ANY APPLICABLE EPSON WARRANTY. 6. WHEN USING COMPRESSED AIR PRODUCTS; SUCH AS AIR DUSTER, FOR CLEANING DURING REPAIR AND MAINTENANCE, THE USE OF SUCH PRODUCTS CONTAINING FLAMMABLE GAS IS PROHIBITED.

Confidential About This Manual This manual describes basic functions, theory of electrical and mechanical operations, maintenance and repair procedures of the printer. The instructions and procedures included herein are intended for the experienced repair technicians, and attention should be given to the precautions on the preceding page. Manual Configuration This manual consists of six chapters and Appendix. CHAPTER 1.PRODUCT DESCRIPTIONS Provides a general overview and specifications of the product. CHAPTER 2.OPERATING PRINCIPLES Describes the theory of electrical and mechanical operations of the product. CHAPTER 3.TROUBLESHOOTING Describes the step-by-step procedures for the troubleshooting. CHAPTER 4.DISASSEMBLY / ASSEMBLY Describes the step-by-step procedures for disassembling and assembling the product. CHAPTER 5.ADJUSTMENT Provides Epson-approved methods for adjustment. CHAPTER 6.MAINTENANCE Provides preventive maintenance procedures and the lists of Epson- approved lubricants and adhesives required for servicing the product. CHAPTER 7.Provides the following additional information for reference: • Exploded Diagram • Parts List CHAPTER 8.Artisan 835/725/PX820FWD/TX820FWD/PX720WD/TX720WD Provides particular information on the following models: • Epson Artisan 835/Epson Stylus Photo PX820FWD/TX820FWD • Epson Artisan 725/Epson Stylus Photo PX720WD/TX720WD CHAPTER 9.Artisan 837/730/PX830FWD/PX730WD/TX730WD Provides particular information on the following models: • Epson Artisan 837/Epson Stylus Photo PX830FWD • Epson Artisan 730/Epson Stylus Photo PX730WD/TX730WD Symbols Used in this Manual Various symbols are used throughout this manual either to provide additional information on a specific topic or to warn of possible danger present during a procedure or an action. Be aware of all symbols when they are used, and always read NOTE, CAUTION, or WARNING messages. Indicates an operating or maintenance procedure, practice or condition that is necessary to keep the product’s quality. Indicates an operating or maintenance procedure, practice, or condition that, if not strictly observed, could result in damage to, or destruction of, equipment. May indicate an operating or maintenance procedure, practice or condition that is necessary to accomplish a task efficiently. It may also provide additional information that is related to a specific subject, or comment on the results achieved through a previous action. Indicates an operating or maintenance procedure, practice or condition that, if not strictly observed, could result in injury or loss of life. Indicates that a particular task must be carried out according to a certain standard after disassembly and before re-assembly, otherwise the quality of the components in question may be adversely affected. A D J U S T M E N T R E Q U I R E D C A U T I O N C H E C K P O I N T W A R N I N G

Confidential Revision Status Revision Date of Issue Description A July 29, 2009 First Release B August 7, 2009 Revised Contents Chapter 4 Caution of “ Assembling the Printhead (p.134) ” has been added. Chapter 5 Made change in “5.1.1 Servicing Adjustment Item List (p.202) ”. Made change in “5.3.1 PG Adjustment/PG Inspection (p.226) ”. C January 7,2010 Revised Contents Chapter 4 Made change in “ Assembling the Printhead (p.134) ”. D June 18, 2010 Revised Contents All chapters Description about Epson Artisan 835/725/Epson Stylus Photo PX820FWD/TX820FWD/PX720WD/TX720WD has been added. Chapter 1 Checkpoint has been added in “1.1 Features (p.15) ”. Chapter 2 Checkpoint has been added in “2.1 Overview (p.49) ”. Made correction in “2.2 Power-On Sequence (p.53) ”. Chapter 3 Checkpoint has been added in “3.1 Overview (p.61) ” Note has been added in “3-5 Check point for Fatal error according to each phenomenon (Printer Mechanism) (p.65) ”. Chapter 4 Checkpoint has been added in “4.1 Overview (p.101) ” Tool information for Epson Artisan 835/Epson Stylus Photo PX820FWD/TX820FWD has been added in “4.1.2 Tools (p.102) ”. Checkpoint has been added in “4.1.4 Additional Procedure/Procedural Differences (p.104) ”. Made change for checkpoint in “4.2 Disassembly Procedures (p.106) ”. Checkpoint has been added in “4.2.3.1 ADF Unit (p.110) ”. Checkpoint has been added in “4.2.3.5 Upper Housing (p.115) ”.

Confidential D June 18, 2010 Chapter 4 Checkpoint has been added in “4.2.4.1 Panel Unit (p.124) ”. Made change for “adjustment required” and made correction in “4.2.4.2 Main Board / Grounding Plate M/B (p.126) ”. Checkpoint has been added in “4.2.5.2 CR Scale (p.139) ”. Checkpoint has been added in “4.2.5.7 Ink System (p.146) ”. Made change for reassembly in “4.2.5.11 Waste Ink Tray Assy (p.153) ”. Made correction for reassembly in “4.2.7.2 ADF Cover Assy/ADF Cover L (p.165) ”. Reassembly has been added in “4.2.7.7 ADF Document Support Assy (p.170) ”. Made change for checkpoint in “4.3.1.3 Upper Housing (p.179) ”. Made change for checkpoint in “4.3.2.1 Panel Unit (p.185) ”. Made change for “adjustment required” in “4.3.2.2 Main Board/Grounding Plate M/B (p.187) ”. Chapter 5 Made change in “5.1 Adjustment Items and Overview (p.202) ”. Made change for caution in “5.2.6 MAC Address Setting (p.214) ”. Made change for caution and checkpoint, and made correction in “5.2.8 Case Open Sensor Check (p.217) ”. Made change for checkpoint in “5.2.9 AID inspection (p.220) ”. Made change for “Specified Scanner for BRS/PFP Adjustment” in “5.2.10 Banding Reduction System (BRS) Adjustment / Paper Feed Amount Profile (PFP) Correction (p.221) ”. Made correction for checkpoint in “5.3.1.1 PG Adjustment (p.226) ”. Made correction for checkpoint in “5.3.1.2 PG Inspection (p.230) ”. Made change for checkpoint in “5.4.2 AID SHK Error Reset (p.236) ”. Chapter 6 Checkpoint has been added in “6.1 Overview (p.239) ”. Chapter 7 Checkpoint has been added in “7.1 Connector Summary (p.247) ”. Chapter 8 Information for Epson Artisan 835/725/Epson Stylus Photo PX820FWD/TX820FWD/PX720WD/TX720WD has been added. E June 13, 2011 Revised Contents All chapters Description about Epson Artisan 837/730/Epson Stylus Photo PX830FWD/PX730WD/TX730WD has been added. Chapter 1 Made change for checkpoint in “1.1 Features (p.15) ”. Chapter 2 Made change for checkpoint in “2.1 Overview (p.49) ”. Revision Date of Issue Description

Confidential E June 13, 2011 Chapter 3 Made change for checkpoint in “3.1 Overview (p.61) ” Made change for and note has been changed in “3-4 Error Indications and Fault Occurrence Causes (p.63) ”. Note has been changed in “Table 3-5 Check point for Fatal error according to each phenomenon (Printer Mechanism)” (p.65). Made change for checkpoint in “3.7 FAX Troubleshooting (p.88) ” Description about Epson Artisan 837/730/Epson Stylus Photo PX830FWD/PX730WD/TX730WD has been added in “3.8 Fax Function/External Connection Function Check (p.94) ”. Chapter 4 Made change for checkpoint in “4.1 Overview (p.101) ” Note has been changed in “Table 4-1 Tools” (p.102). Note has been changed in “Table 4-2 Work Completion Check” (p.102). Made change for checkpoint in “4.1.4 Additional Procedure/Procedural Differences (p.104) ” Made change for checkpoint in “4.2 Disassembly Procedures (p.106) ” Made change for checkpoint in “4.2.3.1 ADF Unit (p.110) ”. Made change for checkpoint and description in “4.2.3.2 Scanner Unit (p.111) ”. Made change in “4.2.3.3 Hinge (p.113) ”. Made change for checkpoint in “4.2.3.4 Upper Left Housing / Panel Lock Button (p.114) ”. Made change for checkpoint and description in “4.2.3.5 Upper Housing (p.115) ”. Made change for checkpoint and description in “4.2.3.6 Rear Left Housing (p.117) ”. Made change for checkpoint and description in “4.2.3.7 Left Housing / Decoration Belt L (p.117) ”. Made change in “4.2.3.8 Stacker Assy (p.118) ”. Made change for checkpoint and description in “4.2.3.10 Rear Right FAX Housing (p.120) ”. Made change for checkpoint and description in “4.2.3.11 Right Housing / Card Cover (p.121) ”. Checkpoint has been added in “4.2.3.12 Cassette Unit/EJ Cover Assy (p.122) ”. Made change for checkpoint in “4.2.4.1 Panel Unit (p.124) ”. Made change for checkpoint and description in “4.2.4.2 Main Board / Grounding Plate M/B (p.126) ”. Made change in “4.2.4.3 Power Supply Unit (p.129) ”. Made change in “4.2.4.4 Wireless LAN Board (p.130) ”. Made change for checkpoint and description in “4.2.4.5 Card Slot Assy (p.131) ”. Made change in “4.2.5.1 Printhead (p.132) ”. Made change for checkpoint and description in “4.2.5.2 CR Scale (p.139) ”. Made change in “4.2.5.3 PF Encoder (p.140) ”. Revision Date of Issue Description

Confidential E June 13, 2011 Made change in “4.2.5.4 Decompression Pump Unit (p.141) ”. Made change for checkpoint and description in “4.2.5.5 CSIC Assy (p.142) ”. Made change in “4.2.5.6 Ink Supply IC Holder Assy (p.143) ”. Made change for checkpoint and description in “4.2.5.7 Ink System (p.146) ”. Made change in “4.2.5.8 Lower ASF Paper Guide Assy (p.148) ”. Made change in “4.2.5.9 CDR Tray Assy (p.151) ”. Made correction for reassembly in “4.2.5.11 Waste Ink Tray Assy (p.153) ”. Made change for checkpoint in “4.2.6 Disassembling Scanner Unit (p.157) ”. Made change for checkpoint in “4.2.6.1 Scanner Upper Housing (p.157) ”. Made change in “4.2.6.2 Scanner Motor Unit (p.158) ”. Made change in “4.2.6.3 Scanner Carriage Unit (p.160) ”. Made change for description and reassembly in “4.2.6.4 Scanner CR Encoder Board (p.162) ”. Checkpoint has been added in “4.2.6.5 Cover Open Sensor (p.163) ”. Made change for checkpoint in “4.3.1.1 Scanner Unit (p.176) ”. Made change for checkpoint in “4.3.1.2 Upper Left Housing (p.178) ”. Made change for checkpoint in “4.3.1.3 Upper Housing (p.179) ”. Made change for checkpoint in “4.3.1.4 Rear Left Housing (p.181) ”. Made change for checkpoint in “4.3.1.5 Left Housing/Decoration Belt L (p.182) ”. Made change for checkpoint in “4.3.1.6 Rear Right Housing (p.183) ”. Made change for checkpoint in “4.3.1.7 Right Housing/Card Cover (p.184) ”. Made change for checkpoint in “4.3.2.1 Panel Unit (p.185) ”. Made change for checkpoint and description in “4.3.2.2 Main Board/Grounding Plate M/B (p.187) ”. Made change for checkpoint in “4.3.2.3 Card Slot Assy (p.190) ”. Made change for checkpoint in “4.3.3 Disassembling the Scanner Unit (p.191) ”. Made change for checkpoint in “4.3.3.2 Scanner Upper Housing (p.191) ”. Checkpoint has been added and made change in “4.4 Routing FFC/cables (p.193) ”. Chapter 5 Made change for checkpoint and description in “5.1.1 Servicing Adjustment Item List (p.202) ” Checkpoint has been added and made change for caution in “5.2.8 Case Open Sensor Check (p.217) ”. Made change for checkpoint in “5.2.9 AID inspection (p.220) ” Made change in “5.2.10 Banding Reduction System (BRS) Adjustment / Paper Feed Amount Profile (PFP) Correction (p.221) ”. Made change for checkpoint in “5.3 Adjustment without Using Adjustment Program (p.226) ” Revision Date of Issue Description

Confidential E June 13, 2011 Made change in “5.3.4 Touch Panel Adjustment (Artisan 810/835/837/PX810FW/TX810FW/PX820FWD/ TX820FWD/PX830FWD only) (p.233) ”. Chapter 6 Made change for checkpoint in “6.1 Overview (p.239) ”. Made change in “6.1.3 Lubrication (p.240) ”. Chapter 7 Made change for checkpoint in “7.1 Connector Summary (p.247) ”. Chapter 8 Made change for checkpoint and description in “8.1 Overview (p.251) ”. Made change in “8.2 Operation principles (p.252) ”. Made change for checkpoint in “8.3.2.1 ADF Unit (p.261) ”. Made change for checkpoint and description in “8.3.2.4 CR Scale (p.267) ”. Made change for checkpoint and description in “8.3.2.5 Ink System (p.269) ”. Made change for checkpoint in “8.5.2 Service Maintenance (p.278) ”. Chapter 9 Information for Epson Artisan 837/730/Epson Stylus Photo PX830FWD/PX730WD/TX730WD has been added. Revision Date of Issue Description

Epson Artisan 810/835/837/710/725/730/Epson Stylus Photo PX810FW/TX810FW/PX820FWD/TX820FWD/PX830FWD/PX710W/TX710W/PX720WD/TX720WD/PX730WD/TX730WD Revision E 10 Confidential Contents Chapter 1 PRODUCT DESCRIPTION 1.1 Features................................................................................................................ 15 1.2 Printing Specifications......................................................................................... 16 1.2.1 Basic Specifications .................................................................................... 16 1.2.2 Ink Cartridge ............................................................................................... 16 1.2.3 Print Mode .................................................................................................. 17 1.2.4 Supported Paper .......................................................................................... 19 1.2.5 Printing Area............................................................................................... 22 1.3 Scanner Specifications......................................................................................... 22 1.3.1 Scanning Range .......................................................................................... 23 1.4 General Specifications ......................................................................................... 23 1.4.1 Electrical Specifications ............................................................................. 23 1.4.2 Safety Approvals (Safety standards/EMI) .................................................. 24 1.4.3 Acoustic Noise ............................................................................................ 24 1.4.4 Durability (TBD) ........................................................................................ 24 1.4.5 Environmental Conditions .......................................................................... 24 1.5 Interface ............................................................................................................... 25 1.5.1 USB Interface ............................................................................................. 25 1.5.2 FAX Interface (Epson Artisan 810/Epson Stylus Photo PX810FW/TX810FW only) ... 25 1.5.3 Network Interface ....................................................................................... 25 1.5.4 Memory Card Slots ..................................................................................... 27 1.6 Control Panel ....................................................................................................... 28 1.6.1 Operation Buttons & LEDs ........................................................................ 28 1.6.2 Control Panel Functions in Each Mode ...................................................... 29 1.6.2.1 Control Panel Functions ...................................................................... 29 1.7 Specification for Each Function .......................................................................... 31 1.7.1 Stand-alone Copy Function (Copy Mode) .................................................. 31 1.7.1.1 Supported Paper and Copy Mode ........................................................ 31 1.7.1.2 Stand-alone Copy Menu ...................................................................... 32 1.7.1.3 Copy Speed (TBD) .............................................................................. 32 1.7.1.4 Relation Between Original and Copy.................................................. 33 1.7.2 Memory Card Direct Print Function (Photos Mode) .................................. 33 1.7.2.1 Supported Paper and Print Mode ........................................................ 33 1.7.2.2 Supported File Type and Media Type ................................................. 34 1.7.2.3 Automatic Detection of Images in Memory Card ............................... 34 1.7.2.4 Specifications for Handling Image Data ............................................. 34 1.7.2.5 Memory Card Direct Print Menu ........................................................ 35 1.7.2.6 Makes Prints from Index Sheet Function ............................................ 36 1.7.2.7 Print Layout ......................................................................................... 37 1.7.3 Camera Direct Print Function (PictBridge) ................................................ 40 1.7.3.1 Available DSC..................................................................................... 40 1.7.3.2 Print Settings Available from DSC ..................................................... 40 1.7.3.3 General Operation Procedure .............................................................. 41 1.7.3.4 Operations when a DSC is connected ................................................. 41 1.7.4 Various Settings (Setup Mode)................................................................... 42 1.7.5 FAX Function (FAX Mode) (Epson Artisan 810/Epson Stylus Photo PX810FW/TX810FW only) ....... 44 1.7.5.1 Basic Specifications ............................................................................ 44 1.7.5.2 Supported Functions ............................................................................ 44 1.7.6 Other Functions .......................................................................................... 47 1.7.6.1 Scan Mode ........................................................................................... 47 1.7.6.2 Backup Data ........................................................................................ 47 1.7.6.3 Print Ruled Papers ............................................................................... 47 1.7.6.4 Coloring Book ..................................................................................... 47 Chapter 2 OPERATING PRINCIPLES 2.1 Overview ............................................................................................................. 49 2.1.1 Printer Mechanism...................................................................................... 49 2.1.2 Printhead ..................................................................................................... 49 2.1.3 Motors & Sensors ....................................................................................... 50 2.1.4 PG setting ................................................................................................... 52 2.2 Power-On Sequence ............................................................................................ 53 2.2.1 Simple Reset Sequence............................................................................... 54 2.2.2 All Reset Sequence ..................................................................................... 56 2.3 Printer Initialization............................................................................................. 59

Epson Artisan 810 + 710 Service Manual & Repair Guide

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