{"id":74925,"date":"2024-11-17T18:15:18","date_gmt":"2024-11-17T23:15:18","guid":{"rendered":"https:\/\/www.emanualonline.com\/blog\/?p=74925"},"modified":"2024-11-17T18:15:18","modified_gmt":"2024-11-17T23:15:18","slug":"lucid-punishes-air-owner-with-1300-bill","status":"publish","type":"post","link":"https:\/\/www.emanualonline.com\/blog\/lucid-punishes-air-owner-with-1300-bill","title":{"rendered":"Lucid Punishes Air Owner with $1,300 Bill For Failing To Keep Up With Software Updates"},"content":{"rendered":"<p class=\"custom-first\">Apparently keeping your Lucid Air\u2019s software up-to-date isn\u2019t just for the latest features\u2014it can save you from voiding your warranty.<\/p>\n<p>A recent story from a Lucid Air owner highlights an unexpected and costly issue for buyers of used Lucid EVs: missing a software update can lead to pricey repairs. The owner, who purchased a pre-owned 2023 Lucid Air with only 1,200 miles, discovered that a skipped update by the car\u2019s previous owner meant he would have to pay $1,300 to bring the car\u2019s systems up to date.<\/p>\n<p>The problem started when the new owner realized the car wasn\u2019t receiving any over-the-air (OTA) updates. Following advice from an online forum, he took the vehicle to a <a href=\"https:\/\/www.emanualonline.com\/blog\/tag\/lucid-motors\">Lucid<\/a> service center. There, he learned that the car\u2019s Telematics Control Module (TCM) wasn\u2019t communicating with Lucid\u2019s servers, and the only way to fix it was to replace the TCM, costing $1,300 in parts and labor. To make matters worse, this wasn\u2019t covered under warranty due to a rule in Lucid\u2019s policy.<\/p>\n<p>According to Lucid\u2019s warranty, missing a critical software update for more than 30 days can void coverage. Because the car\u2019s original owner missed an important update, the warranty didn\u2019t cover the TCM repair, putting the new owner on the hook for the expense.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-74927 lazyload\" data-src=\"https:\/\/www.emanualonline.com\/blog\/wp-content\/uploads\/2024\/11\/lucid-warranty-1.jpg\" alt=\"Lucid Air\" width=\"1200\" height=\"861\" data-srcset=\"https:\/\/www.emanualonline.com\/blog\/wp-content\/uploads\/2024\/11\/lucid-warranty-1.jpg 1200w, https:\/\/www.emanualonline.com\/blog\/wp-content\/uploads\/2024\/11\/lucid-warranty-1-300x215.jpg 300w, https:\/\/www.emanualonline.com\/blog\/wp-content\/uploads\/2024\/11\/lucid-warranty-1-1024x735.jpg 1024w, https:\/\/www.emanualonline.com\/blog\/wp-content\/uploads\/2024\/11\/lucid-warranty-1-768x551.jpg 768w\" data-sizes=\"(max-width: 1200px) 100vw, 1200px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1200px; --smush-placeholder-aspect-ratio: 1200\/861;\" \/><\/p>\n<p>A confusing twist added to the frustration: the car\u2019s infotainment system indicated it was fully updated, even though it wasn\u2019t. Forum members explained that a specific software update released in November 2023 came with a warning\u2014if it wasn\u2019t installed within 30 days, the car would lose OTA update capability. Since the new owner didn\u2019t have the car at that time, he missed this alert, and with such low mileage, it\u2019s possible the original owner wasn\u2019t aware either.<\/p>\n<p>The situation has raised concerns among Lucid enthusiasts, with some voicing frustrations about how easily the 30-day rule could impact secondhand owners or cars left at a body shop or service center. Some owners who\u2019ve faced similar issues have reported that Lucid replaced the TCM at no cost when they were the car\u2019s original owners. However, for cars that switch hands, the responsibility seems to fall on the new owner.<\/p>\n<p>As Lucid\u2019s presence in the EV market grows, so does the importance of staying up-to-date with its software. The story highlights the need for used Lucid buyers to verify the car\u2019s software status before purchase. Doing so could prevent a costly repair and ensure a smoother ownership experience for those stepping into Lucid\u2019s tech-driven world.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-74928 lazyload\" data-src=\"https:\/\/www.emanualonline.com\/blog\/wp-content\/uploads\/2024\/11\/us-armor-group-lucid-air-sapphire-22.jpg\" alt=\"Lucid Air\" width=\"1200\" height=\"675\" data-srcset=\"https:\/\/www.emanualonline.com\/blog\/wp-content\/uploads\/2024\/11\/us-armor-group-lucid-air-sapphire-22.jpg 1200w, https:\/\/www.emanualonline.com\/blog\/wp-content\/uploads\/2024\/11\/us-armor-group-lucid-air-sapphire-22-300x169.jpg 300w, https:\/\/www.emanualonline.com\/blog\/wp-content\/uploads\/2024\/11\/us-armor-group-lucid-air-sapphire-22-1024x576.jpg 1024w, https:\/\/www.emanualonline.com\/blog\/wp-content\/uploads\/2024\/11\/us-armor-group-lucid-air-sapphire-22-768x432.jpg 768w\" data-sizes=\"(max-width: 1200px) 100vw, 1200px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1200px; --smush-placeholder-aspect-ratio: 1200\/675;\" \/><\/p>\n<p><a href=\"https:\/\/lucidowners.com\/threads\/car-will-not-update-lucid-says-needs-new-telematics-module-not-covered-by-warranty-is-this-normal.10423\/\" target=\"_blank\" rel=\"noopener\"><em>Source<\/em><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Apparently keeping your Lucid Air\u2019s software up-to-date isn\u2019t just for the latest features\u2014it can save you from voiding your warranty. A recent story from a Lucid Air owner highlights an unexpected and costly issue for buyers of used Lucid EVs: missing a software update can lead to pricey repairs. The owner, who purchased a pre-owned &hellip;<\/p>\n","protected":false},"author":26,"featured_media":74926,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_uag_custom_page_level_css":"","footnotes":""},"categories":[10518,8993,9899],"tags":[6934,6933,3988],"class_list":["post-74925","post","type-post","status-publish","format-standard","has-post-thumbnail","","category-bev","category-lucid","category-strange","tag-air","tag-lucid-motors","tag-usa"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.6 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Lucid Penalizes Air Owner for Missing Software Updates<\/title>\n<meta name=\"description\" content=\"Apparently keeping your Lucid Air\u2019s software up-to-date isn\u2019t just for the latest features\u2014it can save you from voiding your warranty.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.emanualonline.com\/blog\/lucid-punishes-air-owner-with-1300-bill\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Lucid Punishes Air Owner with $1,300 Bill For Failing To Keep Up With Software Updates\" \/>\n<meta property=\"og:description\" content=\"Apparently keeping your Lucid Air\u2019s software up-to-date isn\u2019t just for the latest features\u2014it can save you from voiding your warranty. A recent story from\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.emanualonline.com\/blog\/lucid-punishes-air-owner-with-1300-bill\" \/>\n<meta property=\"og:site_name\" content=\"eManualOnline Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/EmanualOnline\/\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/jee514\" \/>\n<meta property=\"article:published_time\" content=\"2024-11-17T23:15:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.emanualonline.com\/blog\/wp-content\/uploads\/2024\/11\/lucid-air-grand-touring-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"JC Landry\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@eManualOnline\" \/>\n<meta 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He also loves cats, Johnny Cash and Subarus.","sameAs":["https:\/\/www.facebook.com\/jee514","https:\/\/www.instagram.com\/rat_in_chief\/","https:\/\/www.linkedin.com\/in\/jean-claude-landry-857781186\/"],"url":"https:\/\/www.emanualonline.com\/blog\/author\/jclandry"}]}},"uagb_featured_image_src":{"full":["https:\/\/www.emanualonline.com\/blog\/wp-content\/uploads\/2024\/11\/lucid-air-grand-touring-1.jpg",1200,675,false],"thumbnail":["https:\/\/www.emanualonline.com\/blog\/wp-content\/uploads\/2024\/11\/lucid-air-grand-touring-1-150x150.jpg",150,150,true],"medium":["https:\/\/www.emanualonline.com\/blog\/wp-content\/uploads\/2024\/11\/lucid-air-grand-touring-1-300x169.jpg",300,169,true],"medium_large":["https:\/\/www.emanualonline.com\/blog\/wp-content\/uploads\/2024\/11\/lucid-air-grand-touring-1-768x432.jpg",618,348,true],"large":["https:\/\/www.emanualonline.com\/blog\/wp-content\/uploads\/2024\/11\/lucid-air-grand-touring-1-1024x576.jpg",618,348,true],"1536x1536":["https:\/\/www.emanualonline.com\/blog\/wp-content\/uploads\/2024\/11\/lucid-air-grand-touring-1.jpg",1200,675,false],"2048x2048":["https:\/\/www.emanualonline.com\/blog\/wp-content\/uploads\/2024\/11\/lucid-air-grand-touring-1.jpg",1200,675,false],"tie-small":["https:\/\/www.emanualonline.com\/blog\/wp-content\/uploads\/2024\/11\/lucid-air-grand-touring-1-110x75.jpg",110,75,true],"tie-medium":["https:\/\/www.emanualonline.com\/blog\/wp-content\/uploads\/2024\/11\/lucid-air-grand-touring-1-310x165.jpg",310,165,true],"tie-large":["https:\/\/www.emanualonline.com\/blog\/wp-content\/uploads\/2024\/11\/lucid-air-grand-touring-1-310x205.jpg",310,205,true],"slider":["https:\/\/www.emanualonline.com\/blog\/wp-content\/uploads\/2024\/11\/lucid-air-grand-touring-1-660x330.jpg",660,330,true],"big-slider":["https:\/\/www.emanualonline.com\/blog\/wp-content\/uploads\/2024\/11\/lucid-air-grand-touring-1-1050x525.jpg",1050,525,true]},"uagb_author_info":{"display_name":"JC Landry","author_link":"https:\/\/www.emanualonline.com\/blog\/author\/jclandry"},"uagb_comment_info":0,"uagb_excerpt":"Apparently keeping your Lucid Air\u2019s software up-to-date isn\u2019t just for the latest features\u2014it can save you from voiding your warranty. A recent story from a Lucid Air owner highlights an unexpected and costly issue for buyers of used Lucid EVs: missing a software update can lead to pricey repairs. The owner, who purchased a pre-owned&hellip;","_links":{"self":[{"href":"https:\/\/www.emanualonline.com\/blog\/wp-json\/wp\/v2\/posts\/74925","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.emanualonline.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.emanualonline.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.emanualonline.com\/blog\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/www.emanualonline.com\/blog\/wp-json\/wp\/v2\/comments?post=74925"}],"version-history":[{"count":1,"href":"https:\/\/www.emanualonline.com\/blog\/wp-json\/wp\/v2\/posts\/74925\/revisions"}],"predecessor-version":[{"id":74931,"href":"https:\/\/www.emanualonline.com\/blog\/wp-json\/wp\/v2\/posts\/74925\/revisions\/74931"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.emanualonline.com\/blog\/wp-json\/wp\/v2\/media\/74926"}],"wp:attachment":[{"href":"https:\/\/www.emanualonline.com\/blog\/wp-json\/wp\/v2\/media?parent=74925"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.emanualonline.com\/blog\/wp-json\/wp\/v2\/categories?post=74925"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.emanualonline.com\/blog\/wp-json\/wp\/v2\/tags?post=74925"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}