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| Delivery, Returns & Refunds |
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Delivery
If purchasing an "Instant Download", your purchased item(s) will be available instantly via secure download links. See here for more information:
If you have selected the DVD / MicroSD options or purchased a physical product, there is a processing charge of £5.99, plus the cost of postage. There are various delivery options, depending on whether you are within the UK or outside the UK, which are as follows:
Within UK
Royal Mail 1st Class Standard - Within 1-3 working days:
Up to 4 items: £3.50
5-7 items: £6.00
8-10 items: £8.50
10 + items: Free
Outside UK
Royal Mail Airmail - Within 7-10 working days:
Up to 3 items: £7.50
5-7 items: £10.50
8-10 items: £13.50
10 + items: Free
Royal Mail Airmail Signed For (Airsure) - Within 5-7 working days (online tracking):
Up to 4 items: £17.50
5-7 items: £20.50
8-10 items: £23.50
10 + items: Free
All DVD orders / physical product orders, made prior to 2:00 PM (GMT) are despatched the following day. However, please allow a minimum of 7 working days prior to contacting us if your goods have NOT arrived. If they have not arrived within this time period, please get in touch and we shall endeavour to arrange another ASAP.
Returns & Refunds
We offer a 7 day money back guarantee for ALL products including "Instant Downloads", ONLY if you haven't downloaded the manual(s). If you have downloaded the manual(s) and/or it is past the 7 day refund deadline, unless we deem it necessary, ONLY then can we offer a refund.
To combat fraud, we have a system in place, which records the IP Address, location and other details of where the "Instant Download" took place. We take fraudsters seriously and we'll ensure they are reprimanded in the appropriate manner.
If you would like a refund, please raise a support ticket here, in the first instance.
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