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Practical Zendesk Administration - , Anton De Young

Practical Zendesk Administration - , Anton De Young

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Implementing the Zendesk customer service software as part of your company’s operations can be time-consuming, but with the best practices and advice in this hands-on guide, you can shorten the procedure considerably. You’ll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how to configure it to match your company’s needs and processes._/p_

Written by written by two experienced Zendesk product trainers, this book is distilled from years of working in the trenches, launching customer implementations, and answering thousands of questions from participants throughout the world. With it, you’ll be able to determine the best way to put Zendesk’s vast potential to work for your company._/p__ul__li_Apply custom branding to your user-facing support portal_/li__li_Mitigate risk by implementing various Zendesk security features_/li__li_Manage profiles and permissions for users, agents, and administrators_/li__li_Create tickets from email, voice, chat, feedback tabs, and social media_/li__li_Capture and classify help requests through standard and custom fields_/li__li_Use techniques to build an efficient agent support process_/li__li_Automate your business rules in Zendesk to streamline your workflow_/li__li_Provide your customers with self-service support_/li__/ul__/div_

Author: Vaughan, Stafford
Author: Young, Anton De
Publisher: O'Reilly Media
Illustration: N
Language: ENG
Title: Practical Zendesk Administration
Pages: 00196 (Unencrypted EPUB)
On Sale: 2014-05-15
SKU-13/ISBN: 9781491900697
Category: _!-- COM069000 --_Computers : Online Services - General
Category: _!-- BUS018000 --_Business & Economics : Customer Relations